The staff were exceptionally friendly. The weather was extreme and we needed to leave early so they were kind enough not to charge us for the night we didn't stay. They were very welcoming to our dog. The breakfast and supper were very tasty. The room was clean and spacious. The location is superb.

Everything was fine apart from cigarette smoke smell in the bathroom. We informed the staff and an air freshener was put in our room.

Everything was perfect

This is a beautiful building that is well appointed and positioned perfectly next to the golf club. It is well laid out, clean, roomy with lovely staff

We had a sea view which brought with it the wind and the windows kept rattling all night which was very irritating. The two restaurants need to be more defined, the prices charged for one of the restaurants is fairly high end and there was no dress code and lights were not dimmed so didn’t have the atmosphere I was hoping for, the more informal restaurant had a much better feel, but the food was lovely

Location was great. Some staff were extremely helpful

Menu in the bar never changed - we were there 5/6 days. Breakfast staff in breakfast room very busy chatting to each other. Service could be non existent at times in the bar. Room small and no storage for clothing or fridge

Staff who wanted to help to make the stay on the hotel a time to remember.

Essen & Trinken sowie die Lage.

Sehr kleine Zimmer. Kein Platz einen Koffer zu öffnen. Bad Türe sehr schwergängig mit viel Geräuschaufwand verbunden. Duschtür schließt nicht richtig somit viel Wasser im Bad.

Room with view of golf course

Small ensuite

Perfect location on Royal Troon golf course, close to the sea. Comfortable, clean rooms.

The staff were friendly and helpful, but the service fell short of 5 star.

Location and ambience

We had to change rooms 3 times. 1st room had a strong smell of smoke and we expected a non smoking room. 2nd room had a strong smell of sewerage, which was obnoxious .

The welcome was great, the receptionist was very helpful, our room was upgraded, bar staff were very attentive, overall we enjoyed our stay but wouldn't rush back.

Although we were upgraded to a sea view room...it was at the very top of the hotel and you could only see the sea if you stood directly in front of the very small window, the bar had no Bacardi (or any other white rum) in the evening, the breakfast was pretty shambolic with a member of our party having to ask for food as all the dishes were empty. Food was brought but it was all very slow.

Location and staff excellennt.

Breakfast was disappointing, no bowls, no orange juice, no pastries, minimal cooked food. Seemed like too busy for what the kitchen/staff could manage..

Room was comfortable and well equipped. There was plenty of car parking available. The Fish and Chips served in the bar was very good. It's a pleasant walk into the town.

Breakfast service could have been better - I think that I was forgotten! the breakfast buffet was reasonable quality.

Reception staff very attentive. Beautiful surroundings.

Bar staff missing orders on a regular basis. Breakfast buffet a shambles with faulty toasters and mouldy bread. Had higher expectations for the cost of the hotel and have a lot to look at ahead of the Open next year.

Very friendly staff. Comfortable bed.

Bit pricey. £573 for 2 nights b&b.

breakfast. didn’t like being hustled into a cold room.

Staff excellence

The view from the room looked out directly to a wall and a flat roof .

staff were very helful

more choices for breakfast ie fried/poached eggs

The location and surroundings.

The bar drinks menu was poor. Not enough choice or better choice of beers on tap. The cocktails were very poor. The breakfast was not great either. The bacon was rock hard, scrambled egg was poor and cold, as were the tomatoes. I ordered room service for a cheese pizza, only to get a call saying the had none of the advertised pizzas available. I got one that was not on any menu that I saw & it was very poor, especially for the cost of it and tray charge. I also felt some of the bar staff ignored to give us table service and this was from senior members of the staff, it was the younger members who were excellent Hannah and I do not know the other boys name, they were a credit to the hotel.

HOTEL STAFF EXCELLENT FOOD EXPENSIVE IN RESTAURANR

ROOM WAS SMALL SHOWER WAS NOT GOOD

Right at the beach, the room was massive.

That booking.com filters don't work properly as we booked for 2 adults and selected extra bed, which came up at first but never went through on the booking.

Lovely

Excellent service from excellent staff. Pool and sauna. much appreciated by my Majorcan friends.

Nothing could have been better

Location, thank you rhubarb, raspberry, crumble, chocolate, fondue, lemon, passé, ice cream, vanilla, chocolate ginger, honey call or raspberry quality and clueless of the facility thank you rhubarb, raspberry, crumble, chocolate, fondue, lemon, passé, ice cream, vanilla, chocolate ginger, honey call or raspberry or later

We were not thrilled with the music selection during second day there… For some reason it switched to Motown

Newly refurbished and very dog friendly