The resort is located near plenty attractions and restaurants. There is a Walmart located less than five minutes away from the resort. The property is very clean and the staff is very nice and helpful. We had the pleasure of being checked in by Mrs. Alexandria. She had such a sweet spirit and was very helpful. We would most definitely stay here again. I was contacted before arriving and was offered the opportunity to do a timeshare meeting. I just knew they were going to hound us, but once we said no that was the end of it.

We very much enjoyed our stay at the property. Jake, our property manager was very quick to respond to our questions leading up to the trip. Everyone at the resort was incredibly friendly, and we could not have been happier!

Alot to do on the property itself.

The house was being tented, so we had to take a short vacation. The facility was great, but the check-in wait was horribly long, congested and uncomfortable. There were people actually trying to get a room while those of us with reservations were still waiting in line. Standing in line is not a good start to a relaxing vacation. The sliding door was very difficult to open and close on both the balcony and closet. The sink stopper did not work, so it was either in or out, which was disgusting to have to touch. The overall stay was still nice though. The nice, hot soak in the tub actually minimized any inconveniences spoken of earlier. The restaurant, store, sandwich shop, game room, and numerous pools were perfect and made for some fun strolls around the grounds. Improve the longggg wait for check-in and you get 5 stars!!!

At check-in, we were told that our stay was canceled. Turned out that the mix-up was with VRBO and the manager. It was worked out but not without stress.

Good experience

Very fair price for the nice room we stayed in. Great view overlooking the small lake. The room was very clean and spacious. Highly recommended if going to Disney, SeaWorld or Universal Studios, location right in the center of it all.

Upon checking in- I witnessed 3+ people waiting to be checked in while only 2 staff were assisting with check in but 5+ staff roamed about joking, eating in the lobby, and using non-professional (f-bomb) language. Secondly, the resort is large, and shuttle service is unreliable to non-existent. The night before our flight, we asked concierge service for a shuttle at 4 am, they told us to call, we spent 10 minutes calling with no answer, front desk no answer and no answer at guest services. We finally used a phone for urgent services at the elevator who said they send us a shuttle and waited 10 min for that- and still no one. Arrived (walked) at the lobby to find 4 staff standing in the lobby, seeming unaware why we were upset we didn’t have a shuttle. Also, the resort is only a hotel with pool, everything else is extra money- including the “water park”. The soaking tub is in the middle of the room (online it appeared in the bathroom)…

We enjoyed our stay! The only thing that wasn’t accurate was the walk in shower that was supposed to be in the room but that’s no big deal. Everything is pretty close to the resort. Great location! The room was really nice and we had a great experience. Easy check in as well, no wait time. Thank you Jake! We will definitely be looking forward to booking with you again.

First, it's important to mention we are definitely not the demographic I believe Westgate Lakes is designed for. It seems designed for families, but we had a marvelous time. I was in Florida for a lengthy business trip and wanted a place to stay in the middle to take a break and enjoy a bit of Florida, especially the Orlando area. When we made the reservation, we weren't sure what we were planning to do; however, we knew we wanted to be close to Orlando attractions such as Universal Studios, Disney properties, etc. I doubt we could have done any better. The evening before our arrival, I was contacted to confirm our reservation. We were invited to a timeshare meeting. I feared we would be pestered during our stay . . . but, as soon as I mentioned we were not interested, we were never asked again. This place I imagine is wonderful for families with young children that can play and swim in the pool after the hustle and bustle of the theme park craziness.

Visited Orlando for a convention but turned off hours into a mini vacation. Had family come visit and enjoyed the water park and the pool! Everyone was so nice and accommodating from the pool attendant, to the shuttle drivers, to the restaurant employees! Thank you for a great stay!

The resort was very nice.It was convenient to the convention center where I was attending a conference. We really enjoyed our stay.

My wife and I stayed at the property for 3 nights after a business trip. The property is located within easy distance of the express ways so getting out and about was easy. Did not viist visit any Theme Parks but they are all within 15 minutes dirve. The property is well maintained, we were in a 1-bedroom studio. It was very clean and met our needs. I would go back again.

The resort was very nice.It was convenient to the convention center where I was attending a conference. We really enjoyed our stay.

The property was in a great location for Disney and Universal Studios. The Christmas decor was so cute and my kids loved it. My kids loved the arcade. It was a great way to end the travel day. The heated pools were a hit with my kids. The description of the property was accurate. Jake and all staff were super helpful and polite. I would definitely recommend this property.

Nice cozy get away

This property was not as clean as described. Several items were pointed out to me. The broken closest door, the remote was not programmed to TV, and the shower head fell off once I started the shower. Entirely to much marijuana smoke around the property that brings up concern of the type of ppl at the resort.

Started out rough with getting out in a studio that only slept 3, when should have slept 4, but the front desk manager got us into a different room the next day with amazing view of the lake. Great walking trail and amenities.

Owner messed up our reservation and did not book us for Saturday. When I called him to ask about this he screamed at me for bothering him and called me an inappropriate name when I said I wasn’t happy this was wrong since we had no where to stay. He threatened to cancelled the reservation multiple times and we had to beg him not to and help us find somewhere to stay that night. So we had to do two days somewhere else then move to another place instead of enjoying our vacation. The place we stayed when we checked in and there was hair in the shower, toothpick wrapper on bathroom floor, dead bug in shower, trash everywhere, the toilet didn’t flush. The thermostat didn’t work so the room was freezing. None of the amenities were available dispute him stating they were such as the jacuzzi tub, WiFi, and we had to pay extra for pool access. The resort also does not give discounted tickets, you are better off buying online. I requested numerous times for the bathroom to be cleaned it was not, they refused to give us towels at all as we had none, those renting the room A locked us out of the main door/ entry door that leads to from a and room b so we could not access B. We had someone who needed to take medication were told to wait an hour outside in the heat and the people in room a refused to open. We left again and had to get a hotel as vrbo did not answer their phone lines. This is unacceptable and we would like a refund so we can find somewhere else to stay. This a major safety concern for us.

Had a great experience, fast service, good communication from host, beautiful rooms and views

Overall nice

The resort was amazing

The resort is huge and has everything you need. Our little family enjoyed the stay!

Found blood stains told front desk they did nothing sink stopped up took them till the night before we left to fix it made us feel gross quick turn arounds on rooms means they dont sanitize them well

Convenient, everything you need in one place. A lot of things to entertain.

Convenient, everything you need in one place. A lot of things to entertain.

Great Place to come with large family and other families. First time staying, and will return.

The place was clean and the view was really nice! The parking at night is horrible though

This place is exactly as advertised. Although we were in town for a concert and did not get to enjoy all the amenities, we are planning a trip back just to enjoy the resort.

This place is exactly as advertised. Although we were in town for a concert and did not get to enjoy all the amenities, we are planning a trip back just to enjoy the resort.

Will recommend to anyone

Will recommend to anyone