Situated on the river and just a short walk to the old city. The room was very large. Breakfast was great with a large selection of items.

It does NOT have air conditioning. They did give us 2 fans, but with temperatures in the 90’s it was pretty uncomfortable.

Relaxing atmosphere and excellent restaurant

-

everything

nothing

The spa just amazing:)

excellent service and facilities

everything was great

the facility and the Christmas dinner and the friendly nature towards the guests and the pets

the spa area a little bit inconvenient with showers and wc being downstairs - very little change room as well

the spa area is incredible and also the pool is extremely nice

the area is a bit boring. also it is hard to find a good restaurant that has a spot for 2 unless you reserve.

A well-located hotel that is walking distance to the downtown area. Pool area and spa was excellent and relaxing. Breakfast was more than one should ever want to eat.

There is not a local casual dining area either in the hotel or nearby. Sometimes you don't have the inclination to sit down with 37 fork place setting!

Upgraded to a room with a balcony and view of river, mountains and town. Dinner in the bar was very nice. Staff friendly and helpful.

Nothing

the rooms were big

It is gorgeous

Really nothing except that the bath towels could have been bigger and thicker

a bit dated decor

Very central location. Nice spa area and very comfortable rooms

The pool is quite small. Breakfast and dinner did not meet my expectation of a 5 star hotel

location is peaceful and quiet plus you can hear the water streaming from the river which is great! Underground parking with lift which is very convenient. Breakfast is also good

maybe an aircon for the summer will even make the stay more pleasant

wonderful staff especially at the restaurant

a tad out of date as far as decor

The view of the river is nice, room is spacious.

- No bellboy during check-in to help with our luggage even when we asked for it. - No AC while the room was hot and smelly, water stops many times during shower, quite some bugs in the room, bedding is bad. - Heavily understaffed and the people who are working there are clearly not trained: had to ask 5 waitresses to bring us to our dinner table but they just walked pass and ignore you, at the end we had to “catch” the restaurant manager to show us the table. During breakfast there was no clean table, and nobody will ask if you want anything, even though there’s a nice breakfast menu. A girl also came to tell us breakfast is closing in a very rude and bossy way like we owe her. - In the parking, almost all the cars are double parked and insulting to have “lady only” parking space. Seen many 5-star hotels and this is definitely not one of it.

Facility was impressive and the staff so friendly and helpful

Could do with tea in the room

Information, view, staff, room

no vegan breakfast available (in contrast to advertising)

Excellent room spa was good. staff excellent and very helpful. the evening meal in the restaurant was superb.

Nothing.

Dinner and breakfast were great. Super location. All staff were excellent.