Staff were excellent

Lighting in the bathroom poor

Está muy bien ubicado, a menos de 100 mt del Boroug market y de la estacion de tren London Bridge lo que te permite llegar directo del aeropuerto al hotel sin hacer transbordo.

Las sábanas de la habitación no se habían cambiado entre los huéspedes anteriores y nosotrosy al acostarnos los olores eran desagradables y tuvimos que solicitar cambio de sabanas y un nuevo nórdico. Estas situaciones son inaceptables con lo que cuesta una noche allí. El desayuno con poca variedad y horario hasta las 9:45

Es war alles gut, Personal Freundlich. Restaurant von Hotel ist gemütlich Personal sehr Freundlich.

Keine Beschwerden 😀

Food

Staff

Molto bella e funzionale, pulita, ottima posizione, staff disponibile e cortese

Camere perfettamente pulite

Nulla

Good housekeeping team. Food was good.

Front office staff is a disaster. I asked a taxi it was confirmed and on the day after there was no taxi and the recommendation was that I call an Uber. The attitude of the staff at the check-in and check-out was very poor and not according to what hospitality is about. Restaurant staff wrong attitude.

All good and all staff good

-location -staff -breakfast

Room was a bit small for us (family of 4)

Staff were very helpful.

Bed wasn’t very comfortable .

very good location, comfortable room, modern concept

frequent problems with the entry card to the room

Amazing location, very nice hotel!

Very friendly and courteous staff. Quiet and spacious room, great food choices, excellent location, easy access to public transportation.

NIce modern room Parking on site at reasonable price

Airconditioning didn't work and therefore poor nights sleep Pillows low quality and therefore poor nights sleep

Great location, less than 400m to “London Bridge” tube with 2 useful lines, while on the way you can stop and Borough Market. The room is nice and clean, breakfast is also nice, furniture’s looks new, bed and towels are clean. Room size was small for 2 adults and two kids, there is no space from more than one large suitcase. Kids breakfast is free

One day the room wasn’t clean by the staff, we complained and expect for compensation (for example: one free breakfast ?)

Breakfast was nice and lots of varieties of English breakfast. Convenient location with London Bridge underground station where one can catch Jubilee or Northern lines in order to reach anywhere in central London easily. Room was just OK in terms of size.

Continental breakfast should be arranged. Room size should be bigger. Shuttles should for the guests to and from Heathrow airport. Porter should be available to help you out to settle your luggage. King bed should be provided.

Staff was great, location is very convenient, breakfast was more than adequate

This room on the 6th floor was not functional. There is no real bathroom- sink is in the middle of the room, shower stall is located in area where there is no place to place towels, floor of shower is slippery and hotel could provide rubber mat to avoid slips nor where the any grab bars in the shower, shower head was too high and not adjustable. Over all it was the worst design of a hotel room we have ever encountered

Very comfortable hotel, clean and fresh. Bar and restaurant in the lobby. Space for families. Breakfast was a good hotel selection. Right by the Borough Markets, easy walk to Tower Bridge and the Tower of London.

It is just a little bit off the main transport lines. To get in towards Covent Garden or Westminster with public transport was a little inconvenient - budget more time than you would guess (unless you are taking taxis).

Very good location, great breakfast and kind staff.

Fantastic location, affordable. The staff were superb!

very quiet, clean, nice Staff, tasty breakfast

all was good

Nice hotell situated just a short walk from London Bridge underground. Quiet area yet so close to everything. Lovely food market close by.

Breakfast was fine

I sent a request to check in between 10am and 11 am on day of arrival. I received an email from Booking.com to say this request was approved free of charge. However the hotel insisted on changing £40 for the facility when we arrived. I queried it and was told I would receive a call later today but was never contacted.