Exceptional staffs and beautiful ambience

Nothing such

Location Staff

Poor management systems and lack of pricing transparency: 1. Hotel charged 10% plus over and above the booking.com estimated. The variation is expected with exchange rate change only. It is not the case with AUD and INR conversion rates. 2. On one night the hotel charged four times of our normal charges for a dinner; the hotel did not advise about cost on the day! Bad business practice. 3. ORIX drivers do not complete end of trip details before presenting the vouches for guest signature! The total hours are thus suspect eg for 100Km one way trip, normally it should by extra 100km with return trip (Plus May be 10-15 percent). For our Gangasagar trip the total hours charges in 297 hours for a 200km round trip. Also the car was sub- standard!

Excellent breakfast buffet, rooms were cleaned every day, Courteous and helpful staff. Overall lovely experience. It is near the airport, so you need to travel a bit to get to the main city.

More options in the A la carte menu Pool needs to be heated

Almost everything

The lobby and the alley freshener. A more subtle and mellow freshener would be better.

L’accueil est super et la proximité de l’hôtel par rapport à l’aéroport est top La disponibilité des rv pour les massages était vraiment bien

Rien

Location

Entrance

Room was good, I didn't had breakfast as I had really early morning flight

I didn't like the payment ways. As hotel asked us to pay in all amount in advance not during checkout. That's disappointing

Very good breakfast with various choices

Guests should be able to control the room temperature according to their own choices and needs

Yes,verymuch traditional and bharatheeyam

Nothing absolute well in all section

All was good.

Nothing . Everything was really good.

Everything

None

I was totally amazed by the attentiveness of the hotel staff! From pre-arrival where they ensured I had all information I needed to connect with my driver at the airport, to the reception I was given at the hotel where offering a warm memorable welcome was obviously important to them - just sensational. The room was absolutely comfortable with very nice bath products. The room service was efficient and the food delicious. I left very early the next morning but this experience has ensured that I will return again in under two weeks when I will be in Kolkata again.

The jacuzzi rooms are amazing. The rooms are well maintained and the staff are very friendly. My 4 year old daughter refused to leave

We were upgraded to Taj club room with Jacuzzi and club lounge access. We were 6 family members travelling together. Everything from bfast to pool with instructor Prasenjit was just too good. Location wise, city centre mall and Inox can be accessed from hotel lift. This being our 4th visit, I. Looking forward to more.

Convenience and new. All good.

The bed was a bit lopsided. Uneven.

Conveniently located, clean, excellent staff and accommodating our requests. The lounge was amazing

The buffet food was little bit spicy for international customers and buffet not including orange juice is a bummer for me.

Closeness to airport and a mall

Does not feel like Taj .. it’s more of a business hotel

Exceptionally attentive and professional staff