Should be have welcome drink ( water or something like that) for customers when check in. And Bar should be giving free tab water when customers drinking alcohol The rest it’s awesome. Thank you

neat, clean and helpful staff

Expensive breakfast!

Very nice rooms and facilities. Everything is being kept super clean. Breakfast is great as well. Staff mostly very friendly, some are not attentive but this cannot be avoided at such a big hotel.

queuing up for breaktfast in a long line should not happen in a 5 star hotel. If it is too crowded, then they should open up more space or offer to order breakfast in the café on 38th floor.

Breakfast included from Booking.com

This hotel for all of its awards and acclaim had one of the worst attitudes and condescending tempermants that I have ever encountered at a supposed 5 star hotel. I would hope for better but I am left with a bad taste for the "Lotte" brand.

clean, big room, quick service. everything was great and we only had minor quibbles.

a bit annoying that there’s no waiting area with seats on the ground floor, only on level 38. pillows a bit soft.

a five star experience at a great location.

room was well appointed, surrounded by shops market and restaurants

nothing

the hotel is new and v comfortable, next to a mall and supermarket

traffic is bad

Great breakfast spread and premium hotel quality at a reasonable price. Observation deck is just right above (easy accessibility). Very good one.

A little far out from the Old Quarter area but it’s still decent

The Club Lounge has many options of food and also good French wine. Staff is attentive and professional. Rooms are clean and have great views over the city of Hanoi.

Very nice and spacious room. Great views from th3 46th floor.

Location a bit outside from the old centre.

Location, room and breakfast

I have always enjoyed staying here as it has good standard. However i experienced someone that should never have happened. The front desk staff charged 1 night instead of 2 to my card, but the invoice stated 2 nights stay. I felt that this is so basic and there is no excuse for such error. My advice to anyone staying in this hotel, check your charge slips and invoices carefully

location, clean, professional service from staff

amenities used/toiletries can be higher quality. rooms are very spacious, but the space could be better utilized.