Good location near Orchard Rd.

Room stank like cigarettes and god knows what else. Staff at front counter didn’t even know the difference between debit card and eftpos card, also, 4 front desk staff and nobody acknowledges you, just stand there looking at you.

The room view is nice and comfy, Staff are friendly.

Reservation at 3pm check-in, in the end, waited til 5pm then able to check-in a day-use room, Reception kept asking is the day-use room ok, can we continue to stay the night in the room? Housekeeper has a very bad attitude, once press the bell 3times, use master room card to go into the room(which we didn't ask for any service).

Good food selections .more variety will be better.

Occasionally there's some smell appeared in lobby

The room size was small, but reasonable by Singapore standards. The staff were generally pleasant.

Check-in was slow and my room wasn't ready despite me arriving in the early evening. The hotel is located in a very upmarket area of Singapore some distance from the main attractions and all of the surrounding eateries are very expensive. The breakfast offered by the hotel is also expensive. There is more affordable food a 15 minute walk away. UPDATED 27/12/23: On arrival at the hotel I was told I needed to pay an upfront fee to cover any bill I ran up during my stay, which would be refunded after departure. What in fact happened is that I was charged SG$300 plus the whole of the cost of my room for my 7 day stay as a pre-authorisation on my credit card. I was then charged again for the whole 7 day stay on departure. This has affectively frozen my credit card until the pre-authorisation is cleared, which they have now advised (9 days after check-out) will take about 14-21 working days, and may take longer during festive period. I'm now contacting Singapore Consumer Affairs. I've spoken to my bank & passed on their very clear instructions about how to clear the hold. My bank advises it will only take 2 business days to clear once Mercure provides them with the faxed advice. I would have preferred to simply pay for my accommodation on arrival as I do at other hotels, instead of this double dipping. Pre-authorisation penalises the vast majority of honest travellers, in order to deal with the few that don't pay their bills. I regularly travel internationally and this experience ensures that I will never stay in any Accor hotel, including Mercure, Novotel & Ibis again.

their receptionist is nice

Very good lah, they know how to do business!

The pub/cafe in lobby is not operating.

The housekeeping was spot on. The only complaint about the room was the refrigerator, despite being clean, there's a strong smell of durian, anything put into the fridge, came out with that rotten smell. The Bar staffs(L'aperitif) are friendly, good service.

The front desk, on the other hand, was a disaster. Only one or two of them knows what they're doing. The majority of the team is clueless and helpless. Not friendly and has no communication skills at all. Wouldn't expect this from a 4-star hotel.

Very clean, the pools were perfect

There was a language issue at the front desk, some staff were more helpful than others. We needed to weigh our hand luggage twice during our stay - general weighing scales were happily provided the first time round but were denied at the second request - as they were for human weight only- we were only trying to check our hand luggage against the 7kg allowance!! A 20 min walk to the MRT became a pain after a while!

The rooms were clean. You can walk to Orchard Road and Botanical Gardens but dress appropriately (I.e proper exercise clothing and trainers/ sand shoes) Pool area was clean - but no bar or food options. There is a shuttle bus to Orchard but is usually very crowded, easier to catch a cab

Misleading in the room description. The room size was smaller than advertised, there are no balconies with pool view (or balconies at all) The bar is extremely expensive (however there is a GRUB next door which is more reasonable for food and drink) You are a captive audience as there are very limited options around the hotel. You can walk to Orchard but it is quite a distance in the heat or catch a cab. We didn’t opt for breakfast option (we did try one morning but as the hotel is a transit for organised bus tours it was chaos) Instead we opted for breakfast at Prive Botanical Gardens and Orchard Road. Eggslut (yes that is the name : )) Check opening times as things open later in Singapore and Tiong Bahru Bakery Orchard.

convenient, quiet.

strange aroma in the lobby, and corridors, lifts not clean bad use of space in room - bedside table only on one side of bed -

Location, amenities, restuaurants,

We booked a double bed but were given a room with two single beds - not pleasing. The lights were difficult to work out as there was a master switch that switched them all off, but they could not be individually turned on. In other words, they were either all on or all off. Very strange. The room servicing was not complete - we only had one towel replaced each servicing, tea bags were not replenished, and tissues were not replenished for a could of days.

No things

Floor and bed not clean

Wonderful staff,very helpful when asked for suggestions. Loved the large bath towels. Peaceful and quiet for sleeping, no outdoor noise.

The comforter was too heavy. Refrigerator was not cold enough.

Lots of facilities, shared between hotels. Good breakfast.

AC hard to control. Very cold. Wear and tear in hallways.

Near my conference venue

It can be a little noisy, can hear the other room

Not so convenient

Staff where excellent

I booked a double bed. Soon a late arrival my room wasn’t clean so I was moved to a bed with two singles. The concierge said the would put the beds together but never did, I slept on a single

The staff are quite friendly, smile a lot and welcome me very well.

The staff throw away my toothbrush and didnt replace one for me until I call them.

it is central, staff are friendly and helpful. it was a short stay for us but it was great!

the toilet didn’t have a bidet

small bathroom

No comment

Bad cleaning, not good breakfast.dirty table Dirty self of foods. At room is bad cleaning . No clean coffee’s cup. Not facility at bathroom, only shampoo, conditioning, Showe Gel, body lotion, and toothpaste set. No shower cap. No cotton ,no set for knitting. Room is very narrow , not cover the cost that we paid. And we are not agreed for 4 stars plus hotel. Only one thing is good, the area is quite and a bit high class area.

Thank you for you for upgrading the room. It was nice and quiet. The bed was comfortable and love the scent of all the soaps in the bathroom. The hotel was also quite accessible, walking distance from the Stevens MRT Station. Staff was friendly and checking out was breezy.

I had requested for ice when I arrived but it took very long to come.

The property as at a good location. Breakfast options are limited. Room size is small.

Everything was fine.