I have booked a deluxe room with sea view. The room I have received was in a house far faaaar away from the sea and so you cannot see actually the sea (maybe in the corner of the balcony). I have asked the staff that I want to change the room - after all I am paying extra for the sea view. They said that I cannot change. Find photo attached of the sea view I had.

I stayed at the hotel with my wife for our honeymoon and we were upgraded to a fantastic suite with spectacular views of the bay. Staff were very friendly with us.

The staff, especially at the front desk, were very helpful welcoming, and professional. The rooms were a comfortable size and very clean. The beach was directly outside, clean and with good amenities. The buffet breakfast and dinner was satisfactory.

I generally don't stay in resorts, so it felt quite crowded to me. It also felt a bit "remote" and the only things to do nearby were similar beach bars. I think this is a matter of personal preference rather than a problem with the property though.

Location, beach, correct food offer and Hauzmajstor

The rudeness and unprofessionalism of Mrs. Petra from the reception as well as hotel managers who are not up to the job. The fridge did not work for two days, the air conditioning did not work for 5 days. We didn't sleep for 5 nights! And we stayed on vacation for only 7 days .. Mrs. Petra ignored each of our three requests. She claimed to be doing everything even though she was not checking. Refrigerator that heats water, air conditioning that switches to warm air .. As a confirmation of this, Hauzmastor brought us a new refrigerator after 2 days and after the fifth day he brought masters to put on a new air conditioner! The installation of the new air conditioner took 3 hours - without us being offered at least another room or some kind of compensation for all the days of torture! We spent all the time in the room during the installation of the air conditioner- which ended at 22 p.m. The hotel management offered nothing in return, but the audacity and disrespect of a client who had paid for his holiday in advance. I really don't think 5 stars should be awarded to this hotel after such omissions! Possibly 4- or 3+. I believe that is why this hotel is half empty! The chef, the women who clean and the Housemaster are the only bright spots in this facility! Please Booking to make a remark to this Hotel - because we demanded basic conditions for our vacation - more precisely what the Hotel stated to have in its description! I really expect some kind of compensation!

Nice hotel

Bad service

Nature,green areas,flower,beach,sea.

Reception’s staff.Organization of serving meal.Quality of food.

Staff is really friendly. There is a kids playground and outside elevator, huge hit with kids. Food was delicious, as well as house wine. Rooms were clean and nice. The ones in the main building are greatly convenient, as they are close to the beach and the small swimming pools. However, they might be noisy during the peak season (we were there at the very beginning). We plan to come again to this place. The hotel is clean and well maintained. It might benefit from some refurbishing/retouches, as the age shows.

The tiles are quite slippery next to children pool. Even though there are signs not to run, children rarely follow it. I have seen many kids falling. But this is easily fixable. Smoking is allowed on room terraces, thus non-smokers need to endure the smoke coming from their neighbors. But that is across Greece, so I’m stating this more as something to set the expectations, not as a critique of the hotel.

We booked the room when driving from Thessaloniki. They upgraded our room and let us have the room until 15.00 next day as we just had one night accommodation. We had a half board, so could enjoy dinner until 22.00 o`clock. Hotel stuff weas friendly and helpful.

A certain level of amenities and comfort is expected from a 5* hotel. The service we received was definitely not 5 star. Starting with the positives, the location is great with pristine clean waters. Breakfast was ok and tasted good, and restaurant staff were friendly. That’s about it on the positives.

Upon arrival, we were “upgraded” on the executive suite (we had booked suite with sea view for 4). There was only one double bed in the room. The other was a sofa. Though the most disturbing thing was the smell in the bathroom. Is smelled like sewage treatment works (I’m a professional engineer working on STW so I knew the smell very well ). Hotel management informed us that things like that “happen sometimes”, and that particular smell is sometimes normal due to the water being drawn from underground. Overall it’s a rather old, poorly maintained hotel which we will not choose for a future stay because it’s way too expensive for what it has to offer.

The food was good and varied. The location was very good. The room was clean.

Most staff were abrupt. But not all. They attempted to have me pay €110 for a taxi that I had already paid for. I would expect a 5* hotel to have their own taxis. No cash machine. Had to pay €10 each way to get to one.

Variety of food for dinner course was excellent, staff was great and the pool+bar near the beach combination was perfect for us. The willingness to give me discount(after i asked for) as a consolation for the air-con not working in my room for 4 days(out of 7) was for commendation. Extra pancakes for breakfast was a true treat.

Getting to dinner only to find out there is no free water to drink with, terrible bedding quality and the fact that due to a malfunction in the air-con system the room was boiling hot at some nights. Breakfast quality could be improved. Eggs in all ways were not tasty.