Very welcoming and useful staff, good and diverse food including children’s menu, beautiful territory and buildings, main and additional restaurants and bars, clean rooms, cosy, convenient and well-maintained beach, clean public restrooms at the beach and swimming pool, location not far from the airport.

Nothing significant.

The place is the best also great beach, And animation team was helpful and friendly specially Lena she is the happiness angle for all family during or stay.

Everything

The fridge was not working

Hostability , entertainment team , polite and helpful staff , clean

Nothing

I liked thier hospitality and everybody tried to be nice and polite with you starting by the good reception and housekeeping, the pools were also variable and suitable for every age ,the shared aquapark with sunrise Garden was not large but accepted and my room location was nearby as I requested.

The quality of extra beds would have been better, it was metallic ,uncovered and got broken at first day with unsafe projections like fork, the food also was under my expectations, especially salads and fruits were bad and cuisines were not that variable and almost very few fresh juices.

The food and staff really good Ahmed Shehata at the bar Mr Nabil at customer relations Along with Mr Basiouny

Beach is really good

1. Friendly staff 2. Quality of food 3. Activities 4. Excellent beach

Nothing

Food , facilities, fun

hotel is great , all staff are friendly , amazing beach , good restaurants , i would most likely revisit in the future

The restaurants are very good, especially the à la carte restaurants (Firda-Mexican, Manzoku-Asian are really good) also very delicious desserts/pastries in the main restaurant as well. The pools are mostly clean and the pool bar is quite enjoyable We had a really good time and fun. I only visited the beach once unfortunately but that one time was even special because it was quite enjoyable I had an amazing experience, fun, and photos and I also enjoyed the swings by the beach bar as well 😊

It's really nothing to make a fuss about but if you do like coffee, especially espresso and espresso/milk-based drinks I can tell you it doesn't taste good 😀. However compared to the overall experience this is nothing and I am just mentioning it for the sake of sharing the full experience as it was.

All stuff cooperative once we are reched resptioniest, all crew, rooms very nice wide comfortable Spcial very clean, entertainment as well highly appreciate for animation team Specially Abdulrahman many thanks for you at all help me and family all the time for our stayed by friendly also thanks alot for all team kids club Kesha - Lena - Animation team Amira - Aser - sasco- Omar - sheeko animation supervisor, omar teasto Perfect DJ at all Food very delicious and many varieties in restaurants is there like asian maxican, Indian, oriantal so nice crew and cooperative as well Actually i have with my family nice time nice entertainment program thanks sunrise mamlok thanks animation team for good time

No thing every thing perfectly

everything was amazing the food variation the staff were all welcoming like we are of their families the animation team wad helpful , cheerful , outstanding and creative

nothing

it’s good however it is a little bit old

Old

everything good

the food is the only bad thing especially launch and dinner

It is the fourth year in row, I stay in this hotel. Every thing is perfetc, in terms of food variety and quality, activities, and cleaningness. And the most important point is that the staff are very fiendly and helpful. Special Thanks to Mr. Abdo from the animation team, who was supporting and helping us during the entire time period of our stay.

excellent property to stay at, highly recommend

The hotel has very good service, very clean, good food and fantastic animation team Second time here and we will come back again

Nothing really!! Perfect holiday

Service, food, cleanliness, location superb

Paper cups at beach bar

Everything was great, starting from the check in and all through the vacation. Staff was lovely and helpful, all facilities were great, We tried Mexican and Italian restaurants and both were lovely, and the main restaurant was also very good. Room was clean, and wifi in every place " room , pool, lobby, beach " The heated pools and the aquapark were lovely too. The animation team was very friendly. We enjoyed our stay very much. Highly recommended for a memorable vacation

Nothing at all

Amazing resort, 5 stars without any doubt. Beautiful territory, super clean. A lot of entertainment. The animation team are real pros. Very talented guys, you will never get bored, at the same time they don't bother you if you want to relax in peace. Special thanks to Yulia and Kesha who also took care of the kids, they are very kind and friendly, our daughter was happy. Very good food, always fresh and the choice is huge. The room cleaning also in a very high level. The wifi is very very good even for video calls. We definitly will be back.

The hotel is exactly as shown in all photos The room was very spacious and clean with daily room service Friendly and helpful staff at reception and restaurants Overall very comfortable stay and very relaxing location There is a large variety of food at the buffet every day for breakfast lunch and dinner There are shops inside the resort but make sure to bargain their prices Spa massage on resort is excellent There is an aquapark enjoyable by both kids and adults The ocean bay was nice with lots of beach chairs There is a regular and heated pool

The alcoholic drinks and cocktails were not good Large marketing team on the resort makes it hard to enjoy the peace- Although you can obtain a red flag from towel service to put on your beach table so they won't disturb you A LA carte restaurants were not good-I recommend eating at the main buffet restaurant which does not require reservation. The entertainment team can sometimes be a bit too much in the main terrace. There was ongoing maintenance at the hotel which made it a bit noisy and blocked off certain areas. Our building was in a good location onthe resort overlooking the pool right in the middle however certain buildings are situated across/ behind the main terrace stage which make for a noisy night due to music and performances also beach view apartments are very far from the rest of the hotels amenities as the beach is at the tail end of the resort

Great service and great resort.

Food was not fresh especially the restaurants. Breakfast buffet was only good food.

Staff are really nice & friendly, everyone here is making a great effort to make you satisfied. - special shout out to Sara from the reception and Haitham who is managing the property account on booking- They are super considerate and flexible, My flight was delayed by one day before my check in with 4 hours, and they agreed to adjust my dates accordingly, and I did not pay for the night that I have missed, despite I was supposed to. Food tastes really good, has a lot of variety with great quality. - I specially recommend the Mexican restaurant - Being in Dec, The heated pool is a life saver! The location is very vital, 15 mins with car from the airport, 10 mins walking to Senzo Mall.

Can't think of anything

the entertainment team were second to none, always helpful and chatty yet would leave you alone if you didn’t want to play. Kesha was another level of brilliant and always made a fuss of our daughter. Sherif is also a legend and one of the reasons we come to this hotel.

NA