booked superlastminute knowing this chain is usually very good, but this hotel feels both outdated and underwhelming. Good breakfast, but loud breakfast room.

Noise. A lot of road noise. And absolutely the ugliest room I've ever slept, comparing pound for pound. there's way better options in SJO.

I liked everything about the property, just had a little issue with the food that I didn’t mention to anyone

I used room service, french fries were a little cold, and the carrot cake was very dry.

Very nice and clean hotel. The Japanese restaurant is great!

Nothing

quiet

Staff didn’t seem to understand what we needed. a promised airport shuttle at 6 AM never materialized.

Excellent staff. Great food. Comfy rooms.

No garden, few common areas. Nothin much to do in the hotel besides using a swiming pool.

Breakfast was fantastic. We were quite delayed getting in our room. Luzia jumped in and put us on the club floor which really changed our initial irritated impression. The food was delicious. Restaurants both great

I think the pool needs tropical plants. We also walked around the park which really isn't hotels problem but for tourists that park could and should be beautiful. It was dry, no water in lake and needs flowers and plants. It would be a perk for the hotel.

the propert is nice, the beds are very comfortable. the staff across the board is amazing, super attentive and detailed. very very friendly and accommodating

the pool was slightly a bit too cold for my liking. possibly, if it was a bit warmer , I’d like it

Front desk staff was very friendly. Experienced some communication challenges. Restaurants and bar were awesome. The food, drinks and staff were great.

The room had no fridges (minibar) or microwaves. Getting towels was a bit of a challenge. Shower head had a leak. This property is not accurately presented on this site. It was NOT located near the places indicated on Booking.com.

Attention in front desk excellent

Clean and comfortable

it’s low key depressing. feels like a business only hotel with no soul