Very clean hotel for Taiwan. Location was great.

Check-in was slow at night for 5-star property. Front desk people would rather make guests wait then stop doing what they were doing. It was quite disappointing to see the manager look at me rather then help me while I waited in line. This wouldn’t have happened at a Ritz Carlton or a Four Seasons. Also, did not have any robes in the room which is something that I expected to have for this class hotel.

Breakfast bathroom Service is awesome!

The room is a bit humid

Service 

 Insufficient hardware facilities 

Clean room, good location, good service

So far so good

Room it’s comfortable. We love it .and service it’s nice

No

Very clean and sophisticated hotel. What I liked most was that the staff members are so kind and helpful. Thank you so much.

Nice breakfast

It took more than two minutes to get hot water in the shower.

location

the presentation doesn’t go with the price

Location was within walking distance from the famous gourmet streets and also right next to a mall with convenience store nearby.

The smell of the room

Breakfast and Tepanyaki dinner were great, comfortable room, many sights in walking distance

The service is good and the receptionist is friendly. Even we asked a heat bag at 3:00am

The breakfast is unfriendly, you have to choose Chinese or West meal. It’s weird to do this choice at Taiwan, why can I eat both?

the breakfast was pretty good, the staff was decent, and the location is alright.

the room was not as clean as you’d expect it, furniture was old, the couch had stains on it, and the carpets in the corridors was not clean and had stains as well.

very clean and centralised. one of the nicest hotel we have stay in Taiwan.

Room is big. Staffs are friendly and helpful.

big room

room too dark breakfast little variety

Friendly, helpful staff. Always someone on hand who could speak English and interpret for me. I am a coeliac so need gluten free food. I was able to communicate that, and the staff were very careful to provide me with suitable options and provided alternatives when my choices contained gluten. Needless to say, knowing that I had gf food available to eat at the hotel took a lot of the stress out of being in Tainan. So a big thank you to the chefs and wait staff for going out of their way for me. Complimentary fruit and drinks in the room. Beautiful, comfortable and spacious bedroom, and a lovely bathroom. Fantastic swimming pool, so refreshing in the heat of Taiwan.

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swimming pool, staff