Nothing - the staff was bad and the staff was unresponsive. The pictures on booking.com had nothing to do with reality the hotel is old, the rooms are not clean, the staff can’t speak English, room service is bad, bathrooms are old and disgusting. The staff say they are going to do what you asked but they don’t actually do it. I do t recommend anyone to stay there under any circumstances it has nothing to do with a 5 star hotel in my opinion.

The worst experience in my life

Ik wil vooral complimenten maken aan de persoonlijke hulp van het personeel. Creditcards (wel in hotel) en Alipay werken niet als westerse toerist in Jinan dus neem cash mee!

Jinan Shangri la level seems lower than in other China cities, but still nice, good pool, excellent gym, plan to come back! Better than intercontinental hotel in Jinan.

For Breakfast they dont provide salmon, even after asking for it. Only for dinner. Bread not fresh. Perfect omlette though.

Great room, perfect location.

Only a small issue with the poor English of some staff, though in general it was fine.