Beach location and lagoon was beautiful

BONNE NOURRITURE, BEL HOTEL,

ASCENSEUR POUR FAMILLES AVEC BEBES MANQUANTS, WIFI

The staff was great and the food was great too and it had the best animation team and they were friendly and fun especially (DJ mohannad and anna) and sure i will go there again thank u pickalbatros for making me happy

Letterly everything, the stuff is super super nice

Nothing

There is no Aqua park for children

The smiling staff

The food is not at the level of luxury of the hotel

Staff at Pickalbatros citadel was truely amazing, super friendly and did everything possible for great experience. The hotel including all facilities is one of the best. The sea, beaches and the pools are excellent.

Some rooms are not renovated and not very clean. The furniture is worn out and doesn't meet the star rating of the hotel. The Italian and Asian food has nothing to do with real Italian or Asian cuisine.

Amazing Location Lots of spots for photos Parties Amazing room sea view

Food and beverage is not up to the standards, ex for lunch there is only 2 kind of meals beef, chicken, rice, soup, shawarma & pizza. Unfriendly staff, not up to the hotel name, except front office manager Mr. Mahmoud Elmasry. All inclusive with empty mini-bar which is strange.

Everything was clean and all time behind it

Nothing

Excellent staff, great facilities and amazing location. Will definitely return and I will recommend to all my friends and family

Nothing wrong with the property

**NOT RECOMMENDED ** Be careful with this hotel as they are charging huge amount on top of your online booking amount after you reach at the hotel ,they charged me 30% extra charges and they insist that it’s mandatory taxes charges and you must pay it instant before they let you check in 😡 I booked through (booking.com) for 7 nights and the price like you see here in the photo is $1,189.09 ,, however when I reached at the hotel they charged me more $342.46 extra and I was obliged to pay total amount of $1,531.55 as there is no other option… I’m so disappointed with this kind of scamming practice from this hotel 😡😡😡 And I do not recommend this place due to dishonesty and demanding extra money from the customers😡😡😡

**NOT RECOMMENDED ** Be careful with this hotel as they are charging huge amount on top of your online booking amount after you reach at the hotel ,they charged me 30% extra charges and they insist that it’s mandatory taxes charges and you must pay it instant before they let you check in 😡 I booked through (booking.com) for 7 nights and the price like you see here in the photo is $1,189.09 ,, however when I reached at the hotel they charged me more $342.46 extra and I was obliged to pay total amount of $1,531.55 as there is no other option… I’m so disappointed with this kind of scamming practice from this hotel 😡😡😡 And I do not recommend this place due to dishonesty and demanding extra money from the customers😡😡😡

View is amazing and staff and location

Food is not good , there is no variety

- The staff, reception, and housekeeping. Thank you all of you for your kindness, friendly way, and your patience. They solve any problem immediately and they do their best for the customer. - The place and the location are wonderful with amazing sea views. - The hotel restaurants were good and the chefs were so friendly. Tajain restaurant was very tasty. - The cleanness was so good. -The doctor at the clinic was very helpful.

-This is my second visit. As I understood the hotel makes an offer in July. As soon as the hotel opens these kinds of offers. -The level of the hotel which we used before went down. -The quality not the quantity of the food was not good, especially at breakfast. For drinks, the ice cubes they used need to be checked and tested by the food quality department. The extra restaurants which I have to reserve were not good as expected except for the Tajain restaurant. -Because of different categories at the hotel and no respect for the roles, there are some misses at the swimming pool and on the beach. - The Animation group is so boring and the DJ repeats every day the same silly songs at night. There is a singer (man) whose voice is so bad and he destroyed the songs when he sings also when other singers came(he and she) repeated the same song as the DJ. It is like a flash memory they repeated every day. So boring doesn't suit a hotel like this one. - The treatment of your guest must be always the same. For the Egyptians. you always ask for marriage papers or any proof that they are married but for foreign not. - I saw some guests are Arabs (women) and did a lot of trouble every day for the employees and the guests, unfortunately, the hotel didn't take any reactions against that. This couple also did things against the behavior and tradition of the hotel and any hotel in Egypt. The hotel accepted so easily and this is only because of the rate and didn't take any action. That was really disappointing. - Please check the sanitation system in the rooms because there is a bad smell coming from the bathroom and toilet. - For the clinic, 1000 EGP is crazy.

The hotel design is beautiful, majestic even! The beach is one of the clearest beaches I've ever been too, it's filled with coloured fishes. Night shows are frequent. Its a huge hotel so it never felt overcrowded.

Let me start with the worst: 1. The food is baaad really bad. Their worst meal is breakfast even though its the most important meal of the day, lunch was slightly less worse, and dinner is their best meal but it's still lacking so much. (( I usually eat a lot on my travels and I always gain weight, but this time I lost weight haha )) 2. Don't book the standard room! It's outdated and depressing. 3. The diving center in this hotel is the worst I have ever been to! My back was broken and my friend's shoulder got dislodged because of their negligence. Their prices are significantly higher than higher class hotels ( steigenberger / Sunrise Grand Select), yet their services and equipment are falling apart, we felt ripped off! They never call you to remind you of your booked activity, and they never gave us a receipt of anything we booked. I'm saying this because this hotel is priced similar to many other better hotels. 4. The staff is alright, but exhausted and very disinterested in anything. The staff guarding the entrance for the club (Golden Booda) is very rude. They insulted my friend in Arabic and she became visibility sad, they thought she didn't understand what they were saying because shes a foreigner! THIS HOTEL IS JUST AN AVERAGE 5 STAR HOTEL, ONLY COME HERE IF THE PRICE IS MUCH CHEAPER THEN THE OTHER HOTELS. NOTHING SPECIAL ABOUT THIS HOTEL.

from A to Z , like the resort for everything, atmosphere, food , staff , cleaning , drinks all is good. restaurants buffet not on the same time from 7 to 9.30 and u can find it from 8.30 to 11.30 this varieties, it was perfect .

nothing

All are excellent

Nothing

it’s huge, right next to the beach

the staff overall are not that friendly, and the room is not that clean. we found ant on the bed.

the beds were comfortable

false advertising ! we had a swim up room which you couldn’t swim up as our room was by the children’s pool so could only paddle ! it said private swimup pool for adults but children were in it who weren’t even dating in the swim up rooms - we complained and management found it funny and said it wasn’t lies it was marketing ! also apparently new rooms since May 2023 but look at the state of the toilet !!

the room the location animation team food the pool and sea sea view really all was more than expected

nothing