hotel failed to update the cancellation despite immediate cancellation and even failed to consider to adjust the amount for next booking

Excellent: 1. Location 2. Checkin Staff 3. Support Staff

Complete refurbishment needed: 1. Washroom 2. Toilets 3. Mattress

Good location

Hot water available only for limited hours

Food was ok

Need to improve breakfast

Very good location. While being just 500 ft from the city-centre Ferguson College road, it has the quiet charm of yesteryear Pune by being on an active side road. The room was spacious - about 200sft - with a full wall-length window giving a charming view of calm green Pune. All basic facilities in room with coffee/tea maker.

After booking the room through Booking.com, it was not possible to contact the Hotel at all. The numerous messages I sent through Booking.com & the hotel’s customer support received only a repeat automatic reply of no help or no reply at all. The customer help no. given is also automated with no help at all. Very poor. I had wanted to convey my early morning check-in time but could not. Wi-Fi not working in the room. No password was given. The toilet bump-shower was fitted on the wrong side (to the left of user) making it very awkward to use. No clothes hangars in bathroom for keeping used/fresh clothes/undergarments. The toilet flush knob unit was operational but falling out of its wall-mounting.

Nothing

Everything was so bad ...it seems like a neglected property so sooo bad

We like the hotel because of its on good location and good hospitality.

Tariff was very reasonable considering the prime location. Staff was extremely friendly and very prompt with their responses on every request we made. This will be my preferred choice every-time I visit Pune.