staff, service and food

nothing

The room was a little snug but adequate. Good buffet breakfast. Enjoyable evening meals with attentive staff. Lovely location overlooking the coast.

Cooked breakfast was nice

Room was clean and comfortable. Breakfast and evening meal fantastic. Location is very good.

Nothing

every thing ok

all ok

It was very clean and the staff were friendly and helpful. The breakfast was absolutely amazing, freshly cooked. The bar food was also good value for money and the drink reasonably priced.

The front door was difficult to open, because the automatic mechanism had broken. Part of the reason I booked this hotel, was because of the spa facilities, they were no longer available. The plug for the bath didn't fit properly, and the plug for the sink didn't hold any water, making it difficult to shave. The kettle was not correct for the base.

The place is in a great location. There is a bus stop nearby, the sea is just in front, everything is within walking distance. The breakfast is really good, and the staff is really helpful. We went to the restaurant and the piano bar and both had excellent food, we highly recommend the queenies and the beef ciabatta! We will definitely come back.

Friendly helpful staff, nice bar area, good breakfast and food at the bar, central on the promenade. would stay again.

Floor in bathroom was really cold had to walk on towel.

good location, good value

No hot water. Really disappointing

Excellent customer service. Very clean. Lovely breakfast. Lovely location.

No late checkout. Latest is 12 noon

End of an era for me. I have been traveling to IOM for over 50 years and stayed at the Empress many times. However this time will be my last. Issue last year with cleanliness and thought we would give it another chance and even upgraded our room to deluxe for this visit. Sad to say it is worse than last year. One breakfast was one to many...disgusting. couldn't tell you the last time the room was cleaned as there was gents underwear on the floor from a previous guest. Don't know when carpet in bedroom had been vacuumed never mind the disgusting state of carpets throughout the hotel. Very rude manager. No longer a 4 star hotel, your lucky if it's a 2.

Food cold and poor quality Room freezing on arrival draft and water coming in window Bought disinfectant wipes and cleaned the toilet etc ourselves.

lovely building great rooms , great bathroom with full power water pressure .

twin beds instead of a double.

We liked everything about our stay

There was nothing to dislike