Dinner was exceptional. There was so much to it and yet all done well. Hard to imagine how an average person can possibly finish it all. Even the tea was very nice. Staffs were very welcoming right from the moment we arrived at the hotel with numerous staffs ready to serve us at check-in. Our butler, Sara, was very friendly and courteous. In-room onsen was easy to use and the public foot bath at rooftop has excellent view of Mt. Fuji. Options at breakfast were great too! I also had an in-room massage. It was on points with excellent pressure. (A minor suggestion is if I could have the the option to have the massage outside of my suite, that would be even better as we would not risk disturbing my kids from their sleep in the next room)

We couldn't have asked for anything more.

Great location. Easy access from train station by walking or hotel shuttle. Public onsen was excellent. Room was clean and spacious.

I don’t know from where I should start, the staff were extremely helpful, nice very friendly and professional. We booked room with onsen with fuji Mountain View which was a heavenly view! I would go back again for sure!

Nothing at all

A wonderful experience for our one night stay in Fujikawaguchiko. The staff were super, very friendly and incredibly accommodating. The room was extremely comfortable and a we had a nice view of the lake. Staff helped organised private Onsen and massage to help make the experience even more unique - highly recommended.

Nothing to add - a very positive experience and memory of our time in Japan.

atendimento durante jantar no quarto

nada

Excellent service, great food and amazing location. The in-room massage from one of the staff was first class.

Nothing. Was all great.

Beautiful view of Mount Fuji from our room with a private onsen. We booked a Japanese style room, it is very spacious at around 47m². From their website, I think our room is Type K. The room is very well maintained, clean and beautiful! Based on the photos there are different layouts for the same Type K, ours had a smaller onsen area with no outdoor chairs. As we went during winter, it was still great because we could chill indoors and still admire Mount Fuji. The onsen was sooo good, temperature not too hot and it was very clean. We also had a beautiful view of Mount Fuji. The rooms are also well heated and the toilets are such a joy to use. Warm seats and bidet, shower and sink area (2 sinks) are also spacious. We loved the amenities as well. The service was outstanding from the start to the end. Although if you check in late at night it might be part-timers at the reception, I’ve noticed that they are a lot less professional (using their phones openly and chatting loudly away). They seem like part-timers so it’s understandable. Otherwise, their service is very professional. Upon our arrival there was someone to guide us to our room and explain how to utilize the ryokan, poured us tea and served us snacks. Their breakfast spread is also really good. The best breakfast spread we have had in Japan so far. They also provide free coffee tea hot chocolate with their coins at the lobby lounge. They also have detergent-free laundry machines (500¥) and microwave which is great! They also have shuttle buses from the hotel to Kawaguchiko Station. Location is great, near a Lawson’s and 10mins walk from the station! We had a really wonderful stay and would stay again next time.

It would be great if they can increase the number of people who can dine in room for the kaiseiki dinner. Would love to try next time!

Service and experience were amazing. Public onsen has awesome view of Mt. Fuji. Dinner was incredible. Very clean. Great buffet breakfast. Perfect for a mountain getaway.

The private onsen that you can rent for an extra 3500 yen was a bit disappointing, it was small and very hot without a good view of Mt Fuji because of the steam on the windows. I would just recommend you visit the public onsen.