Easy access. Friendly staffs. Nice breakfast.

None

The room was clean and spacious. The kids love the onsen in our room; we enjoyed the privacy of having the onsen inside our room than their onsen within their premises. Staff are friendly. Like their idea having a shoes lockers at the entrance of their hotel; we only wear our socks around the hotel's premise. They have free shuttle bus at 930am, 1030am and 11am in the morning and 2pm - 6pm to Gora Station. There is also a bus stop for the Hakone Tozan Bus S within walking distance to Gora but its last bus ends pretty early.

Nothing at all. We had a wonderful stay.

Clean and spacious

N/A

El onsen privado y las atenciones del personal

La cena creo que no estaba a la altura del precio por la cantidad.

L’onsen e la colazione ottima

Qualità prezzo bassa, nessun servizio agli arrivi, navetta inutile al ritorno. Tutti gli accessori per la cura del corpo a pagamento con la scusa dell’ambiente, ma poi si spreca la plastica. Sotto e di fianco al letto tanta polvere e sporcizia, oltre al materasso troppo duro

Right when I stepped into the lobby I was greeted right away by the staff. The front desk spoke English which was helpful and they were really informative in describing me the facilities and what to expect during my stay. Unfortunately during my stay, my partner was sick so we could not make it to the dining room for dinner. However, the staff were accommodating and arranged alternatives for our meal to be had. We had a private onsen in our suite which was great. I would definitely recommend staying here if you looking for a ryokan to stay.

スタッフの方は親切でした。朝食のブッフェは種類が豊富で美味しかったです。 露天風呂も広くはないですが、檜風呂で気持ちよかったです。

直前に予約したので残ってる部屋になるのは仕方ないですが、ラフォーレ(フランス語で森)っていう名前のホテルなのに、部屋の大きい窓からの眺めは向かいの廃墟ホテルで、日中でもとても暗く、この部屋はもうさ無しにすればいいのにって思いました。3万近い料金を支払ってこの景色は無いなと思いました。 また部屋は広くて良かったのですが、部屋の広さに対して、テーブルがとても小さいです。そしてビーズクッションは座り心地悪く、せっかくの広い空間なのに心地よく座れず勿体無いなと思いました。他のホテルのように、ソファを置いてくださればもっと寛げると思います。

Beautiful

My own onsen!

There was a typhoon when we got there. It was a good place to stay. Breakfast buffet has a lot of choices, having our own onsen in the room was the top reason why we booked and it did not disappoint. Kids loved it.

A little indoor activities like a game room maybe for the kids and a wider selection of food or snacks.

In room soaking tub made up for the flaws. Staff was wonderful.

Room was worn wasn’t the cleanest for the price.

beautifully appointed hotel, in relatively remote part of Gora district. close to cable car. note that it is a steep twenty minute walk to station, and we found it challenging to identify open restaurants in the evening. we chose not to eat at the hotel- set menu looked superb, but not appropriate for our kids. we had room with private onsen, which was lovely. breakfast was superb, with lovely selection of western style and superb Japanese spread of buffet items. charming and helpful staff.

Overall, nice hotel. The only thing was that the shuttle service was not really available during my stay there, and that is one of the reasons I booked at this location as opposed to other locations. We were told to call the hotel for pick up from Gora station, but when we called, the receptionist told us to call back, and when we called back, we were told that they were not sure when shuttle will be available to come get us. We have to take the taxi. This was very different from our stays from years ago, unfortunately.

The room was very spacious. Even if we were a party of four, the room space would still be enough. The (public) onsen was a good experience, especially for a first-timer.

Just a suggestion: A better, well-lit sign at the entrance, as well as a direction/arrow signage at the nearest cable train station.

We liked the private onsen in our room. The breakfast was very good and had lots to choose from. Refreshments were available in the lobby. The beds were comfortable.

No washing machine facilities. There was some mould in the shower and was dusty under the beds.

We booked the room that comes with hot both . Big and spacious. Checked in was fast , speak well in English. We walked around the hotel with socks only - great experience - Shoes were l kept in lobby locker - very clean - very comfortable room There are a few restaurants near by .

I booked my breakfast for all my three rooms but did not realize that I will need 4 hours to get to Narita airport. I tried to ask if I can get refund or use it for my dinner but they are not flexible. I have to forego since I need to check out at 530am to catch my flight .

We had the room with a private onsen and nice view of the valley. Large, ryokan style room. Excellent buffet Japanese and western breakfast. Provided yucatas. Shoe free hotel and public onsen.

Facilities were a little dated. Very limited shuttle schedule.

Fantastic staff, good room, spacious onsen and wonderful breakfast. We appreciated that there is now optional room service for dinner if you want to stay flexible during the day and it is a very quiet location.

Onsen in our room Breakfast

clean

Only food around area is at hotel, cable car last operating around 6.20pm… have to take taxi or walk back if you are late. staying at Gora or Hakone no Yumoto is better

The staff is so nice and polite!