Helpful staff good location and parking

Not a lot

Amazing staff. Super helpful and friendly.

Very happy with all

great value for money. excellent staff and breakfast. secure parking for motorcycles

not much

Best room rates, Really friendly staff, spotless clean large modren rooms, mine had a partial sea view, easy check in, pets allowed at no extra cost, free garage parking, big selection of breakfast included in the room rate, easy to walk or dive into town and only 20 mins drive to the ferry in Bilbao. Was the perfect place to stop before catching the ferry back to Ireland.

Nothing, this a great hotel.

Charming and modern

none

Great hotel, very friendly staff, very modern!

Nothing.

Lois very modern

the pillows were very smelly! like a stale sweat even though had clean pillowcases on

The staff were very helpful on the whole.

We had a mouse in our room and were offered no compensation.

Receptionist very very helpful, and told us exactly how to park in the covered secure garage (very easy) how to get in and out, wifi, breakfast timetable etc. Requested a quiet room at the end of a corrider (had my dog) and the room I was given was perfect.

A bit of a walk into town, but it was a lovely beach walk.

room was simple and functional and near the Camino Breakfast staff person very warm and welcoming and warm crisp croissants with tender centers were wonderful

we needed a heated clothes drying appliance because nothing dried overnight

fantastic breakfast which was included. High quality hotel set back from the beach but well worth the extra walk. huge bathroom and upbeat staff. Really loved the town

Proper garage for parking. Staff friendly. breakfast ok though surprised at tinned fruit cocktail....

Noisy location on a main road. Opposite a football ground and below residential flats and a repair garage next door with banging and hammering. Castro Urdiales has two sides; the marina and typically Spanish streets and cafes - and the beach side with vast numbers of multi-storey apartments. This hotel was at the back end of this area so not close to the beach and well away from the attractive old Spanish area.

The staff was amazing, we felt well taken care of. They gave us a heater and wine glasses. The room was comfortable, even though we didn't get the double bed we asked for in the booking. The breakfast was tasty, and the view was quite nice.

We spent the whole weekend there, 3 nights, but we only slept well the first one. The other guests made noise very late in the evening and kept us awake. The room was a bit cold too, the heating wasn't sufficient. But they gave as a heater at the reception and we were fine.