lounge is beautiful and appreciate the free drinks.

staff English level is very limited and not very helpful, it is also a bit over priced for the level of service and facilities which is a little old.

Location amazing, very 1950’s vibe and excellent for relaxing with family with adult children. ski on ski out was great and field excellent for beginners/ intermediate skiers with no queues as at far end of the Shiga fields. Staff professional and friendly. loved our 5 nights.

The property is very run down. Most of the staffs at reception do not speak English, which should be fine. However, when we asked them questions. They would just said "no speak English", and did not offer other kind of help. Food is bad.

Hotel rundown condition, bad food and poor service

ski-in and ski-out option

rather dated (needs a facelift) and the restaurants need more flexibility. everything was set menu

Friendy staffs and excellent services. Seems old but clean and enough facilities. Of course , ideal location for skiing

Ski locker is small for 3 skies. I hope better dessert in french dinner.

Great on-site onsen. Great location for ski-in, ski-out. Good storage facilities for skis. Ski school right next door. Free parking. We travelled with 2 small children, who loved it.

Limited dining nearby. We didn't splurge on the site dinners, although these have to be set up days in advance, so we didn't have the option to change our mind. We ate lunches on the mountain and then instant ramen for dinner. Also they won't let you eat your food in the common areas. Beds ok for comfort. Farther up the mountain, but I suppose this leads to less crowds.

location for skiing. Pet friendly. French food yummy. Leisure hall is wonderful for music.

facilities are some like timeworn.

Perfect ski in ski out location (with international ski school 5 min walk) Good ski area Possibility to go to swimming pool in the hotel close by kids liked the play room Good variety of restaurants (French, Japanese, Teppanyaki, Raclette)

Dinner is very good but sometimes little bit long to be served Difficult to get babysitter (need to book 4 days in advance)

Perfect location directly at the lift and in direct proximity to ski school. Great Food Friendly and very supportive staff Lounge with open fireplace and live piano music

inflexible booking of restaurants Room interior quite old Ski lockers are too small for a family

French and Washoku dinner were both wonderful. Particularly Washoku is one of the best we've ever had.

We love our stay here this summer, it was exceptional due to its quietness, various activities within the premise of the hotels and within Shiga Koen. Great location for family bonding!

Option of air conditioning during summer should be available.

convenient for ski and outdoor activities. wonderful viewsight. both Japanese and french deal are high quality.

no

Just at ski lift , excellent breakfast and dinner, beautiful guest hall with fire zone and live music, baths to relax after skiing. Thank you for your hospitality!!!

There are no dryers for ski shoes.