Very friendly staff available to help. Pool was nice for relaxing though small so when it was busy. Family room was nicely laid out and appeared to have been recently updated. Nice atmosphere.

Restaurant was pretty average compared to other local food places.

A very good quality hotel with an excellent swimming pool. Very good breakfast. Free shuttle to the historic city of HoiAn (approx. 10 minutes journey). Far from the airport - you need to reserve 60 minutes by taxi.

It is not directly related to the hotel - we ordered a 1-day trip to the imperial city of Hue through the reception. Organizationally without problems. But the guide quality was very low.

We had a family room which was plenty big enough for two adults and two younger children. It was beautifully decorated, modern, clean and comfortable. The pool was great and had enough sunloungers for everyone. They provided towels at the pool for your use there. The hotel is close by to the town, a short journey in a taxi but easy to reach by walking or bike also. We loved cycling to the beach through the paddy fields. Hopefully we will return one day soon.

Just a couple of small things; There was a good variety on offer at breakfast, but the coffee could have been better. Vietnamese iced coffee was good but only other coffee on offer was ‘American easy taste’ (or something like that) and it was awful. The hotel offer a shuttle service. Could do with a few more times available. We turned up 10 minutes before the last departure from town at night, to see the mini bus full and already driving away.

Good place to relax and good service

No

The traditional style and rooms so beautiful, the pool always refreshing and clean, the pool bar service wonderful.

I liked everything

The ancien house charming style, the rooms, the swimming pool, the breakfast, the proximity to the ancient town

Good location with transport available to town centre and beach. A nice feel to the resort,lots of greenery,excellent small pool

An extra shuttle may be beneficial during the day

Loved the gardens. Hoi An Ancient House is beautifully laid out around a central axis of a pool and old ancient house producing noodles. Rooms were very clean and spacious with luxury bath included. Breakfasts were good. Staff were friendly. Return shuttle buses into town and beach operated several times a day, which we often utilised as the daytime temperatures were very hot during our stay. Hoi An Ancient house was convenient to everything but far enough away to provide peace and quiet. One of the nicest places we stayed throughout our three weeks in Vietnam.

Everything was good. Hoi An is super hot in May, but no one can control the weather.

The staff was very friendly and helpful. Any requests were attended to straight away and in a very nice manner. The rooms were a good size and well maintained. The breakfasts were consistently good. The resort was very well looked after nice landscaping and pool area. The location was good about a 20 min walk into the old town with cafes and coffee shops along the way and a shuttle bus as an alternative to walking.

Could do with better lighting in the living area, the lighting in the bathroom is very good but I had to leave it on all the time with the doors open to have sufficient lighting. A light over the bed area would be helpful. It would be good to provide guests with a carafe of water each day and just one bottle of water each on the first day. Guests could then simply refill their plastic bottle from the carafe every day rather than go through numerous bottles of water to help cut down on plastic. Likewise a large cotton shopping bag could be provided so that guests can say no to all the plastic bags handed out with every purchase.

Kindest most genuinely welcoming staff of any hotel I have ever stayed in and I have traveled extensively. Beautiful room in garden setting and pool. Free shuttles into town and back. Stayed here also 10 years ago and luckily it has not changed. No ugly sterile modern hotel here. Just traditional old world place but very well maintained. Was sad to leave.

This was my favorite hotel on out 3 week holiday in Vietnam. It was far more spacies than I expected. Our bathroom with huge bathtub was beautiful, we fealt very spoiled. The pool was lovely, beautiful garden, services was excellent and the prices of refreshments, cocktails and food was reasonable. We enjoyed seeing the traditioal rice noodle making at the ancient house at the bottom of the property. The included breakfast was also fantastic, and the best omelets we have ever had. We loved using the complementary bicycles so much that we didnt need to use the complementary shuttle bus to the town centre or the beach.

Everything was excelent

Quiet and cozy hotel away from the hustle and bustle. Friendly and helpful staff. Slightly far from the old town but the hotel had free shuttle service or you could easily book a taxi on grab. Kids enjoyed the pool and the bathtub in the room. Overall a lovely stay.

Breakfast was average.

Warm welcome, helpful info on surrounding areas, beautiful building, lovely spacious room and bathroom, easy walk into the central cultural area, great value for money, varied tasty breakfast options.

No areas we thought for improvement.

We booked this place based on recommendations from Wanderlust Travel magazine for being unique. The place is beautiful and unique. Staff was super, service is being offered without asking. Breakfast buffet is plentiful in a tranquil environment. Fresh flowers and fruits are in the room.

It’s not in center of old town. 25 minutes walk to old town. There’s shuttle service to old town but not very frequent.

Room was spacious and clean

Bus shutter timing to old town should be more frequent.

The staffs were very polite and friendly.The service was exceptional. It was raining during our staying there, so we decided to use the Spa service provided by the resort. It was a pleasant and relaxing experience.The breakfast was diverse and very nice as well.

Lovely place. We liked complimentary suttle bus to the old town