Staff was very friendly, efficient and helpful. Breakfast was good

BREAKFAST WAS GOOD WITH VARIETY, STAFF WAS GOOD AND ATTENTIVE, BUT ROOM AND AMENITIES WERE A BIG DISAPPOINTMENT. REMOTE OF THE TV WAS NOT WORKING PROPERLY,DAMAGED KETTLE WAS PROVIDED, ROOM HAD SOME KIND OF FOUL ODOUR

ROOM AND ITS AMENITIES

1. Lovely ambience with authentic historical Kashmiri decor and antiques. Great tea lounge, library, restaurants, live Kashmiri music 2. Modern facilities: well-equipped gym wuth battle ropes, kettlebells, badminton, table tennis. Nice spa 3. Great location: close to Dal Lake, the Mughal gardens Shalimar and Nishat gardens, KCI emporium which is a reasonably priced handicrafts emporium with weaving demos 4. Amazing Food: Great choice of restaurants with a authentic Kashmiri,Indian and international options. We liked the Kashmiri wazwan options at Earthen oven and the array and live station at breakfast 5. Great complimentary food: The welcome drink kehva with spices and sliced almonds was one pf the better lehva we had. And the daily complimentary high tea had masala chai, pakodas and samdwiches etc

Wish the gym opened earlier in the morning before guests left for daytrips

Rooms were too tiny for the price we paid. Disappointed. Bathroom gets flooded with water easily. We get to know that tax is extra - on top of the booking.com price - sudden shock

Excellent food & service.

Below average location & room furniture. Furniture was old and dated.

The Staff were very well trained and extremely professional. The service you get at this hotel is second to none, probably the best service I have had at any hotel. Worth every penny you spend.

0 blemish

Excellent location, excellent service and excellent food!

There is nothing which I did not like

Each and every thing. Property, facility, excellent behaviour of the staff, specially restaurant.