Suite with kitchen was great!

great location parking garage nice rooms comfy beds great food especially breakfast. front desk staff great eager to help and suggest places to go things to do. we walked into town along waterfront which was awesome.

Overall it was a good experaince

The smell of the water in the shower

The breakfast buffet was pleasant and fresh with a variety of fruits, meats, breads and juices. The dinner items are a small bit expensive, but so well cooked and flavored. The hotel itself is gorgeous. The architecture, layout and facilities are superb. The bar and restaurant staff are absolutely delightful. I cannot recommend them enough.

The reception staff I met were rude, unpleasant and unwelcoming. I worked in the hospitality industry to pay for my studies and these professionals would not cut it amongst even students. They attempted to double charge me at every turn, so much so that on my final night before checkout I was accosted by the receptionist for not paying for a service that I had paid in full for. I asked her to double check, and without looking back to the computer, told me the information was correct. Mortified, I checked my emails and found the receipt from two days previously. Without a word, she took my phone, examined the email, handed it back and began working on the computer. I waited a minute and asked if I could go, she said 'its fine, go' without looking up. This was the worse of three uncomfortable dealings I had with the receptionists, all attempting to double charge me for a service already paid for.

Big room, big bathroom, comfortable beds.

Hotel is lovely and staff are great

I loved the location.

it was under construction so it was noisy at times.

it’s ok

housekeeping and restaurant staff were on strike. no housekeeping. no room service. I accidentally left a travel adapter in the room. I am very certain of it. hotel replied once saying that it’s not there and didn’t bother replying to my 2nd email. and I still had friends at the hotel who could help me pick up the item but Hótel didn’t bother.

The bedroom was a decent sized room with a view out across the lobby. It was nice and warm, the bathroom was very well equipped with all the towels you could ever need and shampoos etc. Breakfast was brilliant, serving breakfast for pretty much anyone from wherever you cam from - cold meats, nuts, seeds, fruit, pastries, full fried breakfast the whole lot

Nothing, everything was really good.

It was a really lovely modern building. It was very clean and the staff were very informative and helpful.

For me personally the mattress was a little soft.

The staff were very friendly and attentive, the location was excellent possible to walk to the main shopping district. room was serviced and cleaned each day which I feel is rare in most European hotels.

our room was facing towards the Church which is something you pay extra for and there was constant construction outside in the car park, extremely loud from 8:30am to about 3-4pm, even we used the SPA we could still hear the drilling from the construction. we asked reception if could we change the room as it felt like our window wasn't isolated properly to the main road outside and the construction didn't help. We were denied this request.

Breakfast to expensive

Breakfast was good, they had a good selection of breads and other items to eat.

The room got really hot until we opened a window. The hot water smelled of sulfur but it was comfortable to bathe with. There was also construction going on early in the morning on our last day but since we were leaving we paid no mind to it.

the lobby looked luxurious and fancy, there was complimentary coffee, overall nice and clean place.

there was a smell coming from the bathroom whenever you turned on the water, it was quite a bad smell however it aired out fast once a window was opened

restaurant was good. lobby was beautiful. room was big.

check in took very long. it’s a 2.5km walk from town. taxis are rare and very expensive.

everything

nothing

Loved our stay. Staff members were very helpful with any requests or questions we had. The breakfast offered a large variety of food and drinks. Will definitely come back and recommend it to anyone planning to stay at Reyjkavik!

Sulfure smell in the bathroom water was too strong.