Breakfast was good.

The receptionist behavior is not as expected.

Excellent location, very close to Haram, staff is good, and close to many food joints / retail.

Overall Room quality needs improvement, washrooms condition is deteriorating and toiletries are limited in supply.

Location is near to haram

Attitude of front office people (particularly during night shift)

every thing

location is amazing. Near to ladies entrance. breakfast was top notch. Rooms are good too. bedding is decent.

The only downside was the WIFI. It was really slow. Hope they can improve that. Also, they could have softer pillows.

location and food

single beds for family

location is perfect for ladies just infront of their main entrance

bit expensive

clean, and the most important thing the breakfast menu was fantastic

parking slot are limited space

Close to Prophets Masjid. Breakfast has good options

I paid about $650 USD for 4 nights and this Hotel was not worth it at all. You'll mostly be paying for location as it's less than 5min walk to the Prophets Masjid. The room was clean but the showerhead in my room continuously fell off and toilet has to be flushed several times and theres a weird smell. We had to call laundry several times for our clothes and was always told 5min but they would never come. When I would ask the staff for help, they were never helpful and say "I don't know". Wifi barely worked and was constantly told it would work tomorrow. This hotel is okay, but definitely not worth its price. My experience would have been much better paying for a cheaper hotel about 10-15 min walk away as quality is the same and everything in the area is also expensive

Location

Breakfast was not continental. It was purely Arabic

location

BATHROOM showers and taps need maintenance

Two staff in reception Amar and Bayan they are very kind and professional. They gave me all information and they are so polite.

One staff in Restaurant was very unprofessional during our Sahoor.

Location, Room Service, Ease of access of facilities

Rush at Elevators and mismanagement

Location was nice Breakfast was fine Beds were comfortable

Price list for triple room was high

Location

Receptionist's English not good.

the reception of the hotel is perfectly friendly especially Mr Mazen who shows great professionalism of 5 stars hotels in dealing with customers requests and solving their issues.

breakfast quality could be better

Location is excellent and very close to haram ladies gate