The location of the hotel is amazing, rooms are super clean and breakfast is excellent.

No communication between rooms and reception; phones are not working, if you have a question, you have to go all the way to the reception to ask.

The room was not what we booked, we booked a room with terrace, and when we got there they said there are no more rooms like that

The complex of houses was beautiful, great location and very spacious. The room was good, but not it wasn't properly cleaned. There was dust all over the floor.

Services. The services and customer service was very bad. Nobody spoke english except the reception. The other employees were very rude and lacked customer service skills. For example, while speaking with the parking lot attendee, trying to get information about how to get in, a taxi driver called her and spoke in serbian and she just turned to him and walked away, like I was inexistent. Even though the hotel stated that parking is included, when we got there they told us that parking is available, but they couldn't guarantee us a spot. I paid the parking for the whole stay and the reception told us we can now enter the parking lot, but the guard refused to let us in without a card. After going back at the reception to get the card, they told us to go to the parking lot exit. There, the lady told us she had no card because the parking was full. It was a nightmare. We finally got the card the second day. The receptionist failed to inform us about how things work there and that we needed a bracelet in order to order at the pool bar and when I asked about that, he told me that it's not their job to inform us about that. Awful experience. They need to work on their people skills and customer experience as the whole place has a lot of potential.

its town in town in old stile.

The Vila Maslina room we were transferred to on the second day was nice and clean, renovated with new furniture. The buffet breakfast was nice. Staff in general is polite, but they can't help you with anything without their superior. Slovenska plaza beach is only a few minutes away.

On the first day when we arrived, they placed us in a room part of Vila Karmelija. The room had a bad smell, was dirty, furniture worn out, dirty bed sheets, mold in the bathroom, barely any light coming into the room in the middle of the day. For 120€ in Budva we couldn't dream to end up in such a room. Even though tired after travel, we took a long walk to the reception where the reception staff could not help us and said boss lady would come soon. After coming back later to hear the same, we came back on the next morning. They had already prepared a replacement room in Vila Maslina, saying they placed us in the initial room because we "insisted" on french bed. We merely picked queen bed preference over twin beds... Depending where you are placed, since the complex is quite big, it can take quite some time to get to the reception and parking lot which is at the reception. Access to pool was included, but the pool is small and very few sunbeds which seem to be occupied by the same people for days. The staff at the reception seems to be very used to complaints, considering they asked "Was the room very dirty?" even before we explained what issue we have. At this price point, we stayed in better places in Budva.

I liked the hotel and the staff, there were few things that need improving but nothing that would stop me from staying again. The staff were so nice and couldn't do enough for you. They will try to accommodate any request and lux part of the hotel is great.

The security guy was bothering my mom while she was sitting at the bench outside the villa, she was only waiting for me while i was at the reception but when i got back she was annoyed because she was resting her ankle and he wouldnt leave her alone. I had to go to reception because the phone in our room didnt work and we were in a last villa. Egg shells in omelette every morning without exception (eat the eggs slowly and watch those teeth, im not joking). Phone in my room wasnt working.

Magnificent hotel/resort at a very central place. Beach on literally 1 minute walk, different shops within the resort as well as around it. Facilities were perfect and very clean (swimming pools, shops, tennis court, yoga lessons etc.) You get proper baggage service (takes some time, but they do everything for you).

We were one of the first guests in the newly renovated part of the hotel (Maslina part), so part of the newly installed software/AC programme didn’t work perfect yet, but they fixed it when requested.

Location, set up

Breakfast was predictable and nothing special.