Location

WiFi

Wonderful location. Gorgeous scenery and views. Professional, helpful & friendly staff.

Internet was poor. ( …..but with those views who needed it…..!)

staff was very friendly and helpful, location was great, free parking, good food, room was comfortable - nice views.

stylish

no sauna needed more shuttle bus runs

Good breakfast and friendly WEEKEND staff

SO much! 1. Rooms are incredibly dated with uncomfortable beds and a bad shower 2. WiFi is slow at best and doesn't work in most of the room 3. Far from the lifts, and the shuttle has SO MANY problems: a. It holds seven people and goes only once every hour, so it was filled when we signed up, and Sofia, the receptionist who checked us in, never bothered to tell us about how it filled up b. We scheduled a 4:30 pickup even called to make sure we were in the right spot. We spoke to Sofia, who told us where to go, and then when the shuttle came, the other receptionist drove. He yelled at us, saying we were in the wrong spot, even though we were exactly where we were told (one of the two employees in the hospitality industry at a supposed four-star hotel was yelling at his customers). Then, he not only refused to help us with our skis but was impolite to us in the car ride home and vaped as he was driving 4. The two staff weekday receptionists were useless: Sofia (nice enough but can't organize anything), and this other guy, who was actually rude to us. In fact, when we spoke to him later, he again refused to apologize and instead justified his anger--the rudest hotel employee we've ever encountered 5. We made a dinner reservation with Sofia on the phone for Friday at 7:30 but she messed it up and wrote it down for Thursday. Instead, we were blamed for giving them the wrong date even though we are positive we told them Friday 6. A few months before our stay, we emailed about a transfer to the hotel. Sofia answered the email, we gave them the address, and she said it would be $130. The night before, she emailed to say WE gave them the wrong address so it was $200, even though she confirmed it was correct originally A hotel should not be making this many mistakes and then blaming their customers for it, especially one that advertises itself as four stars.

Five-stars for dinner and breakfast service.

The bathroom was traditional formal old style with the shower in the bath, i.e. without a modern shower. The boot and ski room was in a separate building a long way from the room. Not many heated boot racks.

Friendly helpful staff Reasonable bar Good breakfast Good if pricey restaurant

Shower Information on weather and slopes

Location and breakfast was great

Nil

The hotel is very nice the restaurant is amazing ,the staff very polite and helpful!

Transfer to the lift

It was brilliant. one of the best hotels we have stayed in. Amazing location and views.Very comfortable bed and linen.

All perfect. Thank you

Breakfast is really good, they offer dinner but we didn't eat there. The room was great, big size, comfortable, cozy and with an amazing view. They aIso offer a free van to go and pick the guests up at the ski lifts and central city. I wanna thank the staffs for being so kind and helpful and giving us an upgraded room with such a beautiful view.

The room was amazing, bathroom was good too but the shower could be better. Nothing else.

The hotel ,the staff ,the food and breakfast was excellent

It was a 20 minute walk from the center

Exellent breakfast

Very friendly staff

slow staff at breakfast, weak WiFi, bathroom with defects (faucet in the bathroom broken),

We loved the cosy room with the bath with the golden features. Also the view was nice even we did not have the best available view. The breakfast buffet was very good and the coffee options we enjoyed. Breakfast host was friendly and the room was like a "living room" that created a great atmosphere among the other guests.

The reception staff seemed very stressed even we were traveling between seasons on a weekend. In the rooms you could hear neighbors go to toilet and flush in the night or them showering early morning. If someone spoke on the corridor you could hear exactly what they were saying. We were glad we had noicecancelling headsets. The A la carte restaurant did not fully reach our expectations nor value for money.

Excellent Breakfast and location. 10/10 would go back.