Nice location and view

Breakfast buffet was not good. Mostly food item was pork based no item for chicken, Indians eat chicken but not pork. Low standard food item.

飯店位於瀨見溫泉，從新莊搭乘到瀨見溫泉站，可以事先先請飯店接駁，回程也可以安排到車站。 房間非常的日式，空間很大，鋪了四個床還可以四個行李箱展開，還有提供按摩椅，浴室跟廁所也是分開。 四個人不到九千的價格一泊二食，晚餐是懷石料理，介紹的服務生是越南人，比較緊張但是也是很客氣， 早餐是自助餐，非常的澎湃，中西式都有，窗外剛好遇到下雪，景色不錯。 有提供男女湯，非常的舒適。 該溫泉對於台灣來說不是非常有名，但是只要一般一半的價格就可以有溫泉飯店的體驗，非常的不錯

湯屋的風景比較普通，沒有比較漂亮的景色。 沒有玻璃瓶的牛奶可以喝（自己的意見） 這次回程溫泉到新莊車站，因為剛好遇到暴風雪，列車延遲了三十分鐘，因為這邊比較偏遠，所以可能安排的時候建議要注意不要跟後段的時間排太緊湊。 因為鐵路是支線，所以班次很少，所以要注意不要錯過了。 距離比較遠，附近沒有任何的景點跟商店。（可能是冬天的緣故）

全室內的中央空調暖房走到哪都不用怕冷

沒有

Extremely comfortable. Old facility, but in an appealing way. The staff are very friendly and helpful. I'm somewhat conversational in Japanese, which helped, but someone could get by here without it as they had English explanations for much of the important bits -- don't let a language barrier scare you away. If you're looking for a quiet little place in the mountains, check it out. They sent a driver to pick me up from the station without my request, which was very much appreciated as a snowstorm had blown in and I would have had difficulty reaching the facility had they not done so. That said, please be aware that Yamagata and much of Tohoku get VERY snowy in the winter; you should dress appropriately and wear footwear that can cope with snow and ice if visiting in the winter. The meals were great and the staff member who served dinner in my room was very friendly and professional. I have a food allergy, and they went out of their way to accommodate me -- going as far as to list all of the items on the breakfast buffet the following morning and highlighting which items contain the allergens I specified. (If you have an allergy, make sure to specify this prior to your arrival so they can make preparations if necessary!) The view of the mountain was beautiful. I spent a portion of the evening and sunrise the following morning in the tub with the window open so that I could see it. I want to visit again already.

Everything was great. Room was spacious, clean and comfortable. Food was delicious and beautifully presented. We requested for seafood as we don't eat meat and they prepared the dinner accordingly. Menu for 2 dinners were different. First night the main was crab, next night was fish. Enjoyed both. The lady who served our dinner did her best to explain in both Japanese and English - thank you! Dyson hairdryer and bathrobes (in addition to yukatas) provided.

Nothing. Pricey, but worth it. Having an onsen in the room and excellent dinners made it a memorable stay.

The facility was spacious, generally clean, and the onsen was very pleasant. The breakfasts were good. The staff were flexible in providing transportation initially when meeting us at the train station.

The carpeting in our room appeared to have been stained and this contributed to feeling that there was inadequate cleanliness. We would have preferred a tatami-style room and had thought, while we had opted for a Japanese-style room, that we were placed mistakingly in a western-style room. While we were welcomed by staff initially, we felt that staff did not initiate any offers of helpfulness later.

Beautiful location

Needed more food options at dinner.

夕飯がとても美味しかったです

朝食時、食べてる真っ只中にスタッフに声かけられて対応に困った

Breakfast is good and staff are pleasant.

Our room floor carpet was terrible. Did not look clean at all.

Nice place, with good food especially for dinner in our room, very delicious. The staff are great.

ビジネスライクで安心感あり。朝食はビュッフェ形式で都内のビジネスホテルの形式でお楽しみ感あり。

温泉多度の風情は薄い。団体客が多い。

service & follow up

location

The room was very spacious and well equipped. The staff is really friendly and helpful, the food is excellent. The spa offers pools inside and outside and is laid out generously. Tip: Stay two nights, so you can enjoy the spa during midday and afternoon when there are fewer visitors.

Breakfast on Sunday morning was quite crowded, we had to wait in a queue for our seats to be allocated.

Almost every aspect of this Onsen Ryokan exceeded my expectation. The room is very spacious and I was glad that I updated it to the one with Massage Chair! It is godsend! Me and my friend spent ages taking turns to sit on the massage chair. It's so relaxing after a full day of touring. Dinner and breakfast was magnificent! So many varieties of local produce served on our table and the staff members are very attentive and polite. 100% recommend to spend at least one night here if you travel pass Ogami.

Alojamiento tradicional en un lugar poco turístico. Habitación amplia con vistas al río. Onsen, fue el primero que probé en mi viaje a Japón y el agua está muy muy caliente; tuve que entrar muy despacio para que el cuerpo se fuese acostumbrando a la temperatura sin quemarme. Yukatas disponibles. Amenities de libre disposición en la zona de recepción, con helados, dulces, y los típicos cepillos de dientes, cremas, maquinilla de afeitar.

El baño era poco espacioso. Aunque la zona de ducha y el retrete estaban separadas, sentarte en la taza en un espacio tan reducido era como meterte en una sauna (calor terrible). Los pasillos eran un poco enrevesados. Para encontrar nuestra habitación había que doblar como 4 o 5 esquinas. Tampoco era nada grave. El precio no era tan ajustado como en otros alojamientos japoneses.

Very old room.

Friendly staff

facilities are a bit old. Breakfast ended a bit early.

Dinner and breakfast were great. Staff were friendly Good private onsen Massage chair

Wish the window opened fully in the onsen room A bit out of the way but not impossible to get to, wish their was a shuttle from shinjo and not the close by station

Breakfast was absolutely stunning and tasty! Also the bath was not even busy, so you could enjoy it as much as you could.

Attitude

Too short stay

My favorite hotel during my stay in Japan. Staff was so helpful even though I did not speak any Japanese. Their hospitality was unmatched, could not thank them enough.

Very nice place, a lot of green and love watching the pine 🌲 forest and the river flow, very beautiful view from my room😍. Thank you

The food was just amazing. Dinner was really good and I could try a lot of different local dishes. The waitress was really nice and she tried her best to explain everything. Breakfast was good too with a lot of options.

The buiding is a little bit old. My room didn't have a bathrom (only a toilet). Because I have tattoos, they didn't let me use the Onsen facility... I asked the staff what can I do because my room doesn't have a shower (or a bath). At first they told me I could go to the Onsen after 11pm(when there is nobody). Then, after dinner, the staff told me I could go now (it was 8:30pm) however I could only shower. They asked me not to use the Onsen... It was a bit confusing. When I checked out, they still charged me the hot spring tax...

It is far from the beaten path and you have the feeling of experiencing an authentic stay. I had arranged a pick up from the station and as I arrived a member of staff was already there waiting for me. Even if English is not really spoken by staff they do their best to be helpful.

It can be a little more complicated to reach via public transportation if you are not coming by car, but in my case it was actually what I was looking for (something away from the big crowds)

The hotel staff was amazing. Very patient with our translator device that kept acting up. First time staying at a ryokan and its the best. Me and the wife enjoyed it very much. We would eat breakfast and leave town on the 08:11 train and return right before dinner. After dinner we would enjoy a nice soak in the outdoor onsen. A very quiet and relaxing place. Will definitely be returning in a few years.

The location is kinda of in the middle of no where. Not the best cell reception. Trains run about once every 2 hours so you have to keep that in mind when making plans for the day.

The view of our room is good, it face the mountain with river

Dinner is in big room and food is not delicious or attractive. Breakfast is even worst which is in buffet style. We do not expect this level of dinner or breakfast for the price they charge. Also, the onsen is very small, only one indoor pool and one small out-door pool, no sauna or cold pool. I shall not come here again.