Nothing

This hotel seemed like a good budget option but don't fall for it! This was the worst accommodation experience I have had in years. Room was damp and dingy and there was mold on the walls. We opened the window to air out the room a bit but the window oversees what I think is the kitchen so the smell of frying forced us to close the windows. Small bed, small room. Electricity went out on the day we left in the whole hotel so we couldn't charge our devices before the flight. Hotel overcharged us and wouldn't return the money. They actually blamed me for complaining because it was just 10 dollars.

Good afternoon We booked at this hotel, my credit card was not charged at booking, when we arrived we paid cash as we were 3 individual ladies, each paid their own portion. Today I noticed that my credit card has been debited the full amount again. I am requesting that this payment is reversed back to my credit card. I wait on your soonest response, not sure where else to do this complaint, I hope it gets sorted. I have copied and paste it below the email from my bank....... Scotiabank Hi POLYANA, There was an authorization for $100.46 BBD at IZI*HOTEL VIRREYNAL on your Scotiabank Credit Card ***7751 at 05:17 pm AST. If you didn’t do this, call the number on the back of your card.

Location is great.

The owner! From the moment we stepped in the hotel that woman was trying to charge us everything. She charged 15 USD to give us 2 single beds instead of one double. Ok.. then when I gave her 20, she didn't even bother to give me back the rest. You are allowed to have only one coffee for breakfast or they charge you extra. On the morning of check out she literally entered our room while I was inside taking shower. And while checking out she told us the towels were dirty and she needs to charge us for that... Pity, the hotel is cute, could be cleaner but the owner's attitude is unacceptable.

Location

Front Desk ( Probably the Owner) she charged extra tax to our reservation ( Tourism Tax!?) and if you want to pay with credit/debit card, she will apply 5% extra.

The location is good

We had a horrible experience in this hotel, the staff kept asking for a tip, which was very disrespectful. Later, when we checked out, we were charged a $30 dollar fine for a small dirt on the bed sheets, which makes no sense. We were also told that if we don't give a bad review, we will be charged "only" a 20-dollar fine. WiFi kept disconnecting

Probably my worst hotel experience ever… the shower was good.

Unfortunately we had an awful experience with this hotel. I highly recommend that you find another hotel, and let this one go. The rooms are old and outdated, dirty and very noisy. You can hear the conversations of people outside. The tv doesn’t work, the fridge is really noisy. The shower was the only thing that works. When we arrived we had to pay 6 dollars extra per night as a “service charge”. This is where I should have left, but I decided to pay it anyways. I was in the room for 15 minutes waiting for my friend. When she arrived she wasn’t allowed to enter the hotel, because she didn’t bring the right ID. The owner was very rude and impolite, even aggressive, and would not help us. We didn’t want any trouble, so I kindly asked for the money back, so we could go find another place. At this point I had not even used the room and had payed just 15 minutes earlier. However, the owner would not give us any money back, she was clearly very angry for no apparent reason. She then proceeded to ignore us, but not even looking at me, and then leave the building. We didn’t know what to do, in the end we were let into the room after she left, by the kind young staff. As mentioned, the room was terrible, we stayed a few hours and then left to find another place. Probably my worst hotel experience ever…

The administratior was a DISASTER, all other people very pleasant, but the girl responsible of the site was never professional, bad presentation, bad communication, evarithig bad about her!

good location

n/a

The shower was great.

It was not a buffet breakfast and there was only one option. The staff support was not enough and did not meet the needs of the guests.

looks nice , friendly location centra

Breakfast was very poor Ism a vegetarian only bread and butter with jam and a juice . I would have been happy with one more slice of bread and cheese For my partner eggs were great.

The beds and the breakfast.

The lady in charge of the hotel, she overcharge me and when trying to explain her mistake she denied it.

Good breakfast, excellent location, big room and a nice patio, good wifi

rooms are big but not cozy, plain and simple, no cable tv, have to bring your apps on your phone to connect it with a chromecast.

absolutely nothing, the lady at reception was very grumpy and arrogant, not helpful at all, she didn’t want to call a taxi for the airport for us!

room was dirty, with fragments of broken glass on the floor. could hear air conditioning noice from upstairs

The location is great. Nice architecture of the building.

Carpets were dirty in rooms and hallways. Hygiene of rooms were not so good. There was black mold on the walls of the room near the beds. (It was removed by maintenance staff when we told the administrator, we asked for another room but we were told there was no other room available). TV didn't work. Only one option for breakfast and every day it was the same.

Location was central Shower-water flow and hot water. Staff was very helpful.

Small room and bathroom space. Poor breakfast.

the location is great and the general staff is really nice

The bedrooms were simply disgusting, there was hairs on “clean towels” there was short (pubic?) hairs in the bed. The walls were dirty and moist. the AC didn’t work and on top of everything, the woman that appeared to be the manager made us pay a different price than on booking under the justification “it can go up to 100$ in miraflores, and we are a boutique hotel” as if it explained everything. And then when we remained confused about the difference she bluntly and aggressively asked “are you going to make problems for 3$”. the rest of the staff was nice but RUN!

Place was at a good location.

Place is old, carpets dirty, breakfast was so poor, juts scramble eggs and a small cup of coffee. If I wanted more coffee We had to pay for it. Owner did not help us in any need we had.

perfect location and exceptional staff

Really well positioned hotel in order to explore Miraflores and Barranco. Small, comfortable and good value for money

It would have been good to have tea or coffee making facilities in the rooms

Breakfast was ok, they should learn to make scrambled eggs, but the rest was pretty good. The workers were really friendly and helpful. Locations are pretty close to everything around Miraflores, so we walked everywhere so easy.

The room wasn't good, about noise from the fridge, so we disconnected it at nights. In the first room that was assigned, we had to singles bed joined to make a double bed, that is really uncomfortable, the girl in the reception prepared a new room for the next night, that we appreciated. They don't have many power points in the room, so we had to disconnect lamps to use them.