It is an affordable and rather nice hotel near the centre of Nairobi. I had a lovely room on the top floor with a lovely view. I enjoyed the pool and I think all the basics are there. I was there a bit in the off-season so it was a bit quiet. It provided a fantastic starting point for all the excursions I wanted to do.

The room is a bit dated (especially the bathroom), but it is still alright. The restaurant was not very impressive, but it was a slow season, so maybe they up their game a bit at other times. Staff were kind (even if they forgot my request for a take-away breakfast on the one day I ordered it).

Lovely spacious room with everything we needed. Good Wi-Fi.

Lack of towels and hand soap in our bathroom - but I’m sure that was just an oversight. We managed.

We have been going to the Heron since 2012. It’s a lovely hotel with friendly staff and good facilities. On our most recent trip (July 2023) they extended our room until the evening free of charge, as we weren’t flying out until late evening. The food is good, but do allow a bit of extra time for service. The rooms are spacious and there are lovely 2 bedroom apartments for families. We’ve never had a problem with noise from outside (apart from the hadeda ibis!)

Depending on the room, some of the features can be a little tired (eg broken shower fixing) and the keycards can be a bit temperamental so you keep having to go and get them reprogrammed at reception!

I'm a repeat guest in Heron Hotel and this goes back to early 2000. While I've experienced afew things every any other time,the Heron Court Hotel has maintained it's cleanliness and very polite staff even after several changes of management. The bar is average but this time round the kitchen has changed ,well Corona period changed everything everywhere in the world,so I'm sure it will improve to the original standard. Looking forward to more joyful returns.

I never got to swim in the morning because the pool was dirty (understandably,it was raining steadily for days before I landed).

Very clean and comfortable room Very good selection of TV channels Friendly staff Very safe Restaurant - good quality, a little over priced

Breakfast was so disappointing. Poor selection and poor quality WiFi kept losing connection.

Value and location

Nothing :)

I liked it, it was awesome, the food was great, services were amazing and the staff were quick to respond to the questions.

The fact that they had only one iron box or less in supply and I have to be called at 6:00 am to hand it over to the house keeping

Friendly Staff

My room was only cleaned twice during my stay! I had to ask for tea and coffee to be topped up and for bottled water.