They went the extra mile. Picked us up at the airport and even though we had to leave at 5:45 they made us breakfast. Everyone was so lovely.

Breakfast was very good

Mosquitoe bites in the bedroom - was given spray the following night

staff is very good

food is perfect

This hotel is very dated which wouldn’t be a horrible thing. Except the staff kicked us out at 10am without letting us know when checkout was(we had called to ask) threatened to charge us an extra $20 USD if we were a minute late. Tried to stick us with a 700,000 UGX bill for my dog which was approved (she scratched a staff member) - a totally falsified medical bill then almost a week later called to say the USD currency we gave as payment wouldn’t be accepted at their bank. But they don’t let you pay by card. And charge a huge exchange rate on the total is you pay local currency. The manager is now harassing me telling me to come back to Uganda t pick the USD bills and pay again by bank transfer.

Horrible staff. Awful food.

very nice staff

nothing but they should add variety on breakfast

Food

No value of money. The place didn't provide the advertised facilities where I had to get out of the room to access WIFI and also the TV had scrambled . I had paid for the value because of the sin of clicking the acceptance of conditions of service which was not meted upon located the room

Breakfast was good !

On two occasions I have failed to pay with my card and this inconvenienced me.

I liked Location, clean of facilities, staff support facilities available as Gym, sauna and steam.

The internet never work during the two days I was in the Hotel even I was in the second floor.