Food was good, staff were helpful

Lifts were bad. Not much room around pool and people were annoyingly putting towels on sunbeds and not using them!

Really nice

Nothing

The breakfast here was the best I have had in a long time, there is something there for everyone! The family entertainment at night was really good . The pools were large and the kids one is great! It’s a quiet location in Benidorm but within 10 minutes walk of the strip and Levante beach. There are bars, restaurants and supermarkets on the door step. Everyone really enjoyed the stay. Roberto on reception was so welcoming and friendly and I really enjoyed his humour, he really suits well to this family orientated hotel .

Staff can be rude regarding payments for food/drinks. My father had bought some cans of beer from the bar and because it was so hot and the ice melted he returned to the bar shortly afterwards to ask for more ice and he felt accused of bringing his own drink in, he was followed and watched by a staff member to check if he was taking drinks from a supermarket in. On another evening we decided to have dinner in the restaurant and the lady at arrival repeatedly shouted that we hadn’t paid despite us telling her we want to pay. It was embarrassing and unnecessary, we were standing in the que where she had sent us to pay. We heard from other gusts that they also had experiences like this with staff and found it unpleasant too. The lift is terrible

swimming pool

the lifts need replaced urgently

Great area clean food lovely, lifts are very poor

The lifts as on the 9th floor the lifts do not work properly, the man on reception not very helpful

Iv stayed many times in the Regente and I’m always happy with everything

I was a little disappointed in the food this time

Had a disabled room that was excellent.

Waiting for the lift.

Lovely hotel in great location

Dinner food could be hotter