Beds and duvet comfy and room was clean. Cleaning staff were lovely - friendly and helpful.

Reception staff not very friendly. Room was freezing ( with one radiator off - we had to turn it on. But too noisy to sleep next to - so had to be cold overnight) NO tea or coffee facilities in room or water. Very basic breakfast with poor choice. Potential to be so much better.

good value for money for Hamburg

noisy on street side

Breakfast and TV

Dividing door by reception difficult to oepn

The room was clean and the furniture comfortable.

My room was in the second building down the street from the main hotel building, one side over the garage entrance and the other toward the main street, so there was lots of vehicle noise from 6 a.m. until 1 a.m.

Large room with balcony, quick distribution of coffee. Wonderful German breakfast WiFi was good Liked the antique furniture

Dark corridors Taxi drop off / pick up difficult - no provision No English TV No SKY

breakfast not great. staff often not very friendly.

quiet room (despite next to street), spacious, great to have third bed in separate room, comfortable beds, great location next to the Elbe and public transport to the city;

No tea/coffee maker in the room, a small fridge could be useful; the curtains had a lot of large (coffee?) stains (mostly to the bottom); some of staff can improve in friendliness (e.g. when leaving - a day earlier than planned - there was no question about the stay, only emphasizing firmly that they could not give us money back as we had booked via booking com - though we did not even ask for this)

Exceptional value for money, with mainly working guests who have a job to do