Everything

None

Great location, clean rooms, friendly helpful staff, easy check in

Location, pool, beds were super comfortable, staff were very accommodating, apartment was well fitted to accommodate a busy family to maximise their stay in QLD.

After hours arrival was challenging. More explicit instructions on use of the intercom would have helped streamline this process.

The pool was nice

I had a traveller's card which I had used a couple times before but when I went to pay for the accommodation it would not accept, so this took over an hour to sort out which was very frustrating when we just wanted to get into our accommodation after a long day of traveling. When we got into the room it was hot (air con wasn't turned on), and it was filthy. There was a bloody booger flicked/smeared onto the wall in the bedroom, there was stuff spilt on the floor, there were other people's belongings under the couch (high enough off the ground that a cleaner should have seen it), the pillowcases had questionable stains on them so we found the cleanest one to use- then mid stay when our room was tidied they were put back on the bed 🤮 and to top it off the outside furniture needs a good clean. The cot that we asked for was given to us with no bedding, and the 'mattress' was paper-thin and hard.

Room was big, location was good and staff were lovely

The bed was a little small (queen)

The staff were amazing and the view was quite good. Was not too far from Surfers Paradise Central to walk or to take the car. Was extremely handy that they had free parking on-site that was not an additional charge. Pool was nice and they have a good little café in the lobby.

The room was quite dirty and had a weird smell. All of the walls were scuffed, and we had to clean the bathroom again before use. Also, bear in mind that the apartments are not serviced, so you will need to obtain clean linen and towels by yourself. Also thought it was a bit strange that we had to remove our own rubbish when there were bins provided in the room. Finally, aircon turns off automatically after 1 hour of no motion, or if you have either the door or a window open. This means you wake up several times throughout the night and it is steaming hot in the middle of summer.

View was great, beds were soft and comfortable, location was good, price was good. We asked for a late checkout and it was granted. The general cleaning of the room was done well.

The walls need a re-paint there are marks everywhere, the hallway carpet needs cleaning, the couches are stained, the single beds are a custom size and are smaller then usual. There was an awful waste smell in the hallway which reception said all cleaning staff had finished for the day by 5pm and that maybe a stick needed to be shoved down the waste shoot to get rid of rubbish that was stuck. Not Ruby's fault but i got a few scam emails and txts from booking.com from this booking asking for card detail verification.

very clean and rooms were spacious

停车免费位置便捷。前台Jess 认真负责帮忙很多。房间干净舒适，有基础餐具洗衣机和烘干机齐全

单人床有点太小了看起来只有0.8宽翻身要掉下去了。空调控制不太好用哦

Very noisy kids park next to the building started every morning 8am-8pm. Nonstop.

The view is excellent.

the air conditioner is hard to use.

The location was great and the view from floor 27 was spectacular. Really comfortable and spacious apartment with everything you need.

was nice and close to the tram statuon and had good views

wasn’t the cleanest. had marks and stains on the walls and carpets

Very clean, nice staff,quiet

Nothing everything was amazing

都很不错

大部分都很好。清洁方面需要改进 床也太软了（你们不需要改进，只是我们习惯硬点的）

Les équipements très récents, la vue, l’emplacement

Un peu plus de restrictions au niveau de la piscine. On peut se baigner habiller!!!!

Good location! Bed was comfortable!

Very disappointed every were was dirty! Mould in bathroom ceiling and shower area needed maintenance not normal cleaning! We told the staff that floor needs mopping and never heard of them, we stayed 8 night no room service at all you need to go and ask the receptionist for everyday items like toilet paper and etc! Elevator floor was wet all day because of people using pool! Is there any instructions for not using elevator with wet clothes !!!

Nothing it was the worst stay I’ve ever had, we’re taking this hotel further

Everything it was disgusting and the staff one impartivular was horrible

Location

The room was nothing as advertised in the images. Bathroom fan ran constantly. View of the car park awful. Size of the apartment not as expected from the images / especially given the price paid. Cafe was closed, restaurant closed.

The room was large and comfortable, views were amazing. Close to beach and Cavill Avenue. Close to all locations, shopping centre, Sea World and other family things to do. Will definitely stay here again.

I can’t think of anything we were very happy , a bigger pool for the size of property but we were so busy we didn’t use anyway and beach a short walk away.

It was spacious, comfortable.

The blinds made it uncomfortable and bright in the mornings. Guests in other rooms were very loud throughout the night.

The location was great! It’s a perfect place for families

The staff were horrible and rude. The even tried calling us before 6pm to pay for the room before we even got there so my husband had to pull over while driving to the hotel to sort payment right there and then so they wouldn’t cancel our booking even though we were stuck in traffic and half an hour out from arrival. We told them how far off we were on the check in reception were open until 8 so we couldn’t understand why they needed that so urgently. The staff were rude when we finally got to the hotel and did not make us feel welcome. We also booked this on booking.com months in advance and we checked the price the day before we arrived and we were paying $1138 for two nights and then saw the exact same room was now priced at $845 for two nights. We instantly called them and they refused to price match and took the ad down instantly while I was still speaking to them on the phone. We sent them emails with screenshots of the pricing with date and time stamps and they refused to price match. We also noted that once we had checked in the night we arrived, 1 hour later the same cheaper price was back up online. Horribly disappointed. Would not stay again nor recommend.

The staff were horrible and rude. The even tried calling us before 6pm to pay for the room before we even got there so my husband had to pull over while driving to the hotel to sort payment right there and then so they wouldn’t cancel our booking even though we were stuck in traffic and half an hour out from arrival. We told them how far off we were on the check in reception were open until 8 so we couldn’t understand why they needed that so urgently. The staff were rude when we finally got to the hotel and did not make us feel welcome. We also booked this on booking.com months in advance and we checked the price the day before we arrived and we were paying $1138 for two nights and then saw the exact same room was now priced at $845 for two nights. We instantly called them and they refused to price match and took the ad down instantly while I was still speaking to them on the phone. We sent them emails with screenshots of the pricing with date and time stamps and they refused to price match. We also noted that once we had checked in the night we arrived, 1 hour later the same cheaper price was back up online. Horribly disappointed.

Lovely apartment , very spacious, stylish, well equipped, good location

Wasn’t spotlessly clean, sink brown and stained , windows dirty

Shocking service from beginning to end. After travelling from Sydney to the Gold Coast in the pouring rain with two small children in the back of the car we were informed we were not actually able to stay at the property. It was almost 8 pm on a Friday evening, so we then had to drive around the Gold Coast for hours to find other accommodation with our small children. A total nightmare. The reception of Stephen was very rude, unhelpful and unapologetic, and we were received no compensation. We were initially denied a refund until I finally got in touch with senior management to begrudgingly refunded us. A terrible experience and completely unethical leaving a family stranded with no accommodation at that time of night in torrential rain.

Shocking service from beginning to end. After travelling from Sydney to the Gold Coast in the pouring rain with two small children in the back of the car we were informed we were not actually able to stay at the property. It was almost 8 pm on a Friday evening, so we then had to drive around the Gold Coast for hours to find other accommodation with our small children. A total nightmare. The reception of Stephen was very rude, unhelpful and unapologetic, and we were received no compensation. We were initially denied a refund until I finally got in touch with senior management to begrudgingly refunded us. A terrible experience and completely unethical leaving a family stranded with no accommodation at that time of night in torrential rain.

Uitzicht

Beetje afgeleefd voor zo’n korte tijd dat het hotel er staat

Spacious for a family of 10

They wouldn’t let us put the pool umbrellas up

the view is excellent, the room is clean, very good experience, i would recommend this place.

as i checked in for family of 4, and i really hope that the utilities (bowels, forks are x4). also there is no oven gloves in my apartment. and i didnt know we could use room service?

Beautiful and modern property with lovely staff

The street to access the property is lined with cars making the entrance tricky to find

The location.

We stayed at Ruby two years ago and it was lovely. This time around was very disappointing. The apartment was filthy- dirty walls that had splash marks all over them, couches that had very obvious and very bad staining, the floor was filthy ( especially under and in between furniture). The bed sheets were dirty and stained. The washing machine had mould growing in the barrel and a thick layer of sand around the door. It was actually disgusting and given the amount of money we paid for it, I truly expected better and wouldn’t stay there again.

rooms were ok. View ok too. a bit noisy with the resort next door, very accessible to the beach.

the pillows has no slips on but was remedy on request.