private underground parking, kind staff , near to markets and restaurants , very good balcony

NOTHING GOOD TO SAY AND DIDNT LIKE ANYTHING. EVERYTHING I WANTED TO SAY NEGATIVE DIDNT FIT IN THE COMMENTS SO I'M WRITING HERE AS WELL. TO THE NEAREST METRO YOU HAVE IS 10-15MIN WALK, CANNOT ORDER TAXI SINCE THEY ARE INCOMPETENT AND THEY ARE STEALING FROM YOU. INCOMPETENTS WORKING IN IT, STEALING HARD WORKING PEOPLES MONEY FOR THEIR INCOMPETENCE. I'M FURIOUS ABOUT THIS, IF IT IS NOT CONVEYED GOOD ENOUGH IN MY EMAIL. BTW. I HAVE NEVER LEFT A COMMENT ON ANY PORTAL OR ANY HOTEL IN ALL MY TRAVELING YEARS (NOT A POSITIVE OR A NEGATIVE COMMENT) BUT THIS WAS SUCH A BAD EXPERIENCE THAT MY KIDS WATCHED THEIR FATHER GO OFF ON THOSE UNPROFESSIONAL STAFF IN THE HOTEL.

FIRST OF ALL I CAME WITH MY FAMILY OF 5 WITH 3 CHILDREN,BECAUSE IT IS DIFFICULT TO FIND STAY FOR ALL OF US.WE WERE IMMEDIATELY CHARGED FOR THE ENTIRE ROOM STAY OF 5 NIGHTS BEFORE EVEN STEPPING INTO THE ROOM WHICH I HAVE NEVER EXPERIENCED IN MY 20 YEARS OF TRAVELING,BUT KNOWING I WOULD HAVE A HARD TIME FINDING A NEW HOTEL ON SHORT NOTICE AND ALREADY HAVING BOOKED PLANS FOR.THE ROOM HAD THE BEDS MADE BUT THE CLOSETS WERE BROKEN AND HAD TO CALL THEM TO FIX IT,THE BALCONY WAS FILTHY AND THE ANTS WERE ALL OVER THE FRONT HALL OF THE APARTMENT WHICH IS ON THE 10TH FLOOR. WE TRIED FINDING A NEW HOTEL BUT SINCE WE HAVE HAD ALREADY PAID IT SEEMED A DISSASTER TO SPEND EVEN MORE MONEY JUST TO GET OUT OF THERE. BTW ROOM WAS ALMOST 500EUR/NIGHT WICH IS A RIPOFF.THE TOWELS WERE CHANGED ONLY 2 DAYS AND FOR 1 DAY EVEN OUR BEDS WERENT MADE, CLEANING WAS NOT AN OPTION?DIDNT RECEIVED INVOICE ON DAY 1 BECAUSE I WAS TOLD THE SYSTEM WAS DOWN,THEY'LL MAKE IT NEXT DAY.HAD TO WALK WITH THE KIDS AROUND PARIS FOR 25-30KM ACCORDING TO MY SMART WATCH JUST TO SLEEP THERE.ON LAST DAY WHILE CHECKING OUT WAS TOLD THAT THE SYSTEM IS STILL DOWN AND THEY CANNOT MAKE ME THE INVOICE. ON MY QUESTION: HOW COME THE SYSTEM IS DOWN FOR 5 DAYS THEY SAID IT IS DOWN FOR OVER A MONTH, WHICH TO ME ONLY MEANS THAT THIS IS TOTAL.ONE MORE THING THAT RAISED SUSPISION IS WHEN I ASKED FOR A TAXI THE NIGHT BEFORE TO PICK US UP AND DRIVE TO THE AIRPORT AND THEY GAVE ME THEIR FIXED PRICE 130EUR, WE CAME FOR 60-70EUR SO WE DECLINED.THEY TOLD NOT TO WORRY TAXI WILL BE 10AM BUT DIDNT BOOK IT,LEFT ME AND MY FAMILY WAIT 30MIN BELIEVING TAXI IS COMING AND THEN TELLING THAT THEY CANNOT GET THE TAXI.WE LUCKILY ARRANGED UBER AND GOT TO OUR FLIGHT IN THE LAST MINUTE,RUNNING TO THE GATE WITH SMALL CHILDREN. NEVER WOULD I RECOMEND PEOPLE THIS HOTEL, ESSPECIALLY TO BUSSINESS PEOPLE LIKE MYSELF, WHO NEED EVERYTHING TO BE ORGANIZED AND WELL SCHEDULED, AND ALSO NOT TO FAMILIES WHO WILL NOT FEEL SAFE OR AT EASE IN THIS HELLHOLE.

Good proximity to places of interest

The bed was not convenient. 2 beds joined as 1.

The reception hall is big and beautiful.

I visited this hotel on May 28th, 2023 with the assurance that I would be able to use the "Cheque Vacances" application to handle my payments. I called reception twice before my visit to confirm this, and both times, I was assured that using the application would not be an issue. However, when I arrived for check-in, I was informed that they only accept the "Cheque Vacances" paper format and not the application. This miscommunication was not only surprising but also disappointing as I had chosen this particular hotel based on their initial claim of accepting the "Cheque Vacances" application. This experience gave me the impression that the hotel is not reliable with their information, causing unnecessary confusion and inconvenience.

Service, food

Looks old, needs some renovation

location and cleanness

housekeeping is two days in aweek, i beleive it shoud be every other day

It was close to the concert venue that we needed to be at which was great because we were queueing all day and this allowed us to go back to the hotel in between. It was clean and the staff were friendly. The sleep couch actually had a mattress inside which allowed it to extend into and actual bed and not just a normal longer couch, which also made it just as comfortable as a bed.

Unfortunately the amenities could have been better. I asked for ear plugs as I could hear the cars on the street in the room and they did not have any, which I would've kind of expected for a 4 star hotel (especially since I work in a 4 star hotel myself). Besides that unfortunately most of the receptionists did not speak English super well which made it a little hard to communicate, when we asked for dinner recommendations near the Eiffel Tower we were recommended restaurants close to the hotel (which is not even in Paris).

Very friendly staff. The breakfast was good, and the crib they provided for my baby was nice. The room was a great size!