We liked the new refurbished rooms and the friendly staff

The cleaners didn’t know how to not enter the room, even when placing the don’t not disturb sign on

Location

Everything except the pool and location.

Room and SPA

Hotel Stay: A Rollercoaster of Ritz and Rubbish Ah, the dizzying highs and perplexing lows of my hotel adventure! Let’s embark on this thrill ride: Arrival: Greeted by the ever-so-chilled porter (perhaps too chilled for his own good), who seemed more interested in continuing his siesta than acknowledging our check-in. "Find a parking," he decreed. A quest ensued. Spoiler: No parking to be found. Check-In: Lo and behold, the clouds parted! Upgraded to a queen suite, we were. With two spacious rooms, a pair of generously-sized bathrooms, and a balcony - it was like winning the hospitality lottery. Perfect for our young prince to have his own royal chamber. Location: Somewhere between ‘Where are we?’ and ‘Why are we here?’ Design: Picture the home of someone who just won the lottery yesterday. Now, drown it in old-fashioned vibes and sprinkle some kitsch. Voilà! Bathrooms: One hinted at eau de ancient dragon. But sparkle and shine? A+ for cleanliness. Facilities: Pool - Olympic sized with a dash of kiddie joy. Beach restaurant - looked like it jumped out of a postcard but was sadly "out of order" due to an event. As for the rest of the dining spots... well, that's a story for another day. Breakfast: An ordeal of cold eggs and watery, syrupy mysteries posing as juices. Craved a cappuccino or frappe? That’d be extra cost and catching the elusive bar person was akin to a wild goose chase. Ambiance? Think military canteen crash-landing in a supposed 5-star hotel. Spa: Delightful, though with an unexpected €25 toll for sauna entry. Curiously, this is where most of the hotel staff seemed to have congregated. Internet: An epic saga featuring a missing tech hero, a phone hotline that’s hotter for its ghosting capabilities (20 calls, zero answers), and a pilgrimage to the reception to resolve the web woes. Check-Out: Paid for extras. Wondered about the mysterious €300 deposit. "We'll return that immediately," they said.

the location perfect ,the stuff nice . we reserved including HB , it was disoppinted that we have to pay for drinks as extra even water , plus the food 2 stars level hotel not good in genearal . It wasnot clean espically around the bed side. there is many things was almost broken in bathroom . we are 4 pax and they provide 2 small twoels it was by mistake but still they are 5 stars hotel should be inspected all room befor check in time .

ITS ONLY 4 STARS HOTEL .PLUS THE FOOD 3 STARS LEVEL .

The resort is huge with many pools for kids & adults, also beachfront. The staff are friendly & helpful, the room was really awesome with pool view balcony(room 424), it was very clean as well. The breakfast is pretty good and there is a big variety! Beautiful shows for the kids at night, and also the food and shisha at the restaurants were perfect!

The exchange rate usd-eur was a bit high and there is no exchange office near the hotel

Poop height was convenient for 6 yrs old with a lot of varieties and the beach was perfect

The food wasnt displayed well and it looked messy, also you dont know what ur eating becus they didn’t label the dishes. The rooms that were given to me did not match my reservation

Was clean

The food was terrible and even disgusting!

Elegance room is well decorated. Nice beach and pool facilities Supermarket is available within the hotel.

Unprofessional check-in process Very low level of customer service Ignoring pre-arrival requests (i.e. adjacent rooms for families) The indoor pool was not working Very far from the center (Requires taxi or car) Room issues are fixed within unreasonable time (Over 6 hours to fix TV!) Hotel corridors and lobby were not clean Breakfast was not tasty and is repeating itself

The room was new renovated, clean and comfortable:)

We did not have a room in the deluxe part, so they did not let us as adults go into the adult pool! Because it was just for the deluxe part. Btw the pool was empty and except 2 sunbeds, they were empty as well. At the big pool, kids were jumping from all sides, without any control of their parents. Everyone reserves sunbeds before breakfast, so we weren’t able to get a sunbed after breakfast, while everything at the adult pool was free. It’s ridiculous when you think about, that you pay 300€ a night. Also the beverage prices are ridiculous for Cyprus.

SPA Breakfast room Atlantis

Not enough beach chairs. People from outside coming to the hotel beach.

The beach

The breakfast area was not air conditioned Not enough sun beds in the swimming pool area. Staff was little rude sometimes

the pool & the beach are amazing. 1 min walk to nissi beach ( actually connected) - new clean rooms-

a bit far from the center of ayia napa - the breakfast was not so good - very normal varities . the check in was not on time.

location and rooms

was perfect

Nice clean room and bathroom. Balcony. Closet to the beach. Nice and friendly staff. Fast check în and out.

great location! friendly staff! everything was perfect!

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Amazing hospitality at this hotel - we were lucky to get a free upgrade and were treated like royalty throughout our stay (from Mikhail to Katerina, thank you all!). Can highly rate the pools, spa and piano bar cocktails, it’s hard to fault them. Also great diversity in the buffets for breakfast and dinner. Excellently placed right by Nissi Beach, so you have access to the white sand and turquoise water in a matter of minutes.

Here we might have just been unlucky, but after our dinner buffet (Italian) we got a bit sick. So we tried to avoid overeating after to go on the safe side.

nostalgic but dated public areas

lack of customer focus

I had to repeatedly explain to the receptionists that I needed an invoice for my accommodation. And even though I left the necessary details for its preparation, it was never ready even at the hour of my departure, when everything had to be explained again. A deposit of €300 was not announced in advance during the booking process. The receptionist did not give me a logical explanation as to why the refund of the deposit was within 10 days! after checking out of the hotel.