The breakfast buffet was quite nice and a great location

The online price was different from the booking price

food and drinks need to be improved

location was great. Beach was great.

Not much. Except front desk ELVIA who was excellent. Found us a new renovated room after we were dumped into a 'family' room

We upgraded to a family room but when we got there it was a dump. One of the few rooms that hasnt been renovated. One front desk guy hung up on me twice as I was speaking English. One day our room wasnt cleaned. At 5pm they sent housekeeping. Beach facilities advertise kayaks to use but the one they had was 'broken'. Food was not great

The scenery was lovely from our room

Because our room was right beside the elevator machine room, we had to listen to the very loud electrical contact switch whenever somebody called for the elevator resulting in lack of sleep.

breakfast was good

Felt totally isolated from the beach as our tower stared into the back of another tower. The NOISIEST hotel I’ve encountered. Lumpy pillows.

breakfast was ok Not many choices of food items

food was not good for the amount paid for the stay room and facilities were dirty

location size of the room in tower 4

The food was very disappointing.

Breakfasts- room-

beach

offer a place with beach or marina view, once there send as tower #4 which is across street , no marina or beach view very difficult with and elders!!

The location was nice

Nothing to do very boring it's for older couples there wasn't very many places to eat they were expensive also the beach was dirty no one cleaning or picking up trash on the beach it was gross

Breakfast was good, the kitchen staff was great. They had great options every morning, and it was tasty.

It's far away from the central location of Puerto Vallarta. I was under the impression it was close by, but the drive is 30-40 minutes and taxis are expensive. You might as well stay in the central area.

Breakfast was good and rooms in New building were Ok.

Rooms in old hotel part are horrible. Water is tripping from the roof and mold is everywhere. Worst rooms we have seen in a while. After complaining for half an hour they switched us to the new hotel building where the rooms are decent. Pool is cold

Location was beach front, staff service and price was good.

Quality of alcoholic was terrible, food made us all very sick so I couldn’t eat on the day of my birthday. Pools were too crowded with children.

The breakfast food it was ok the drinks really bad not fresh at all. specially with the juice is not fresh where tasty so bad and poor quality. The locations was ok the server are good doing their job.

I didn't like since the beginning the receptionist bad services . We couldn't make the first day to check in because our plane was canceled I call in to keep them aware. Next day we check in still charge me the whole amount. they don't feel any care that it was out our hands . They have a ridiculous cup that I lost it and I when to get it replace and guy want to charge me again, I told him after all amount the you charge me now did you want extra it was ridiculous. Very price for nothing. We are being and better hotels less many and way better food music and entertainment. we were there to give the surprise to our family. The surprise was for us because they charge us the double amount of them it was very bad hotel smells bad no entertainment at all and very poor food not recommended at all. never come back again