Everything was great. The location, cleanliness, hospitality and amenities of room

Nothing

Great frequent cleaning services Lovely home environment and decoration Super friendly and helpful staff Clean apartment Easy to access Helpful extras (baggage hold, 11 am check out)

Nothing

I loved the hotel and the service

Everything was great

Emplacement, accueil, machine à laver, machine nespresso

Douche

Great hosts.

Not a fan of shower curtains.

The hosts were so kind and efficient. Sent a driver to wait for us at the airport, which was so great. Excellent location, very close to the beautiful old city center and at walking distance from Nea Chora beach. Spacious and clean apartments, with air conditioning. I warmly recommend!

I would have liked a little bigger balcony to enjoy the stunning view from the property to the sea while sitting outside. I believe anyway that some of the apartments in the complex have larger balconies than ours, so this may not be a general problem.

Very clean property. Great location. Very friendly and attentive stuff.

Sometimes noise from outside is quite high.

Location, modern and air conditioning

nothing really

Large, clean and accommodating. A mix of modern and cretan flair. The staff was welcoming and warm. Would stay again in a heartbeat.

Great central location, yet on a calm and not a noisy street. Very good studio, clean and tidy, have everything you need and with an extremely comfy bed. The hosts were super welcoming, supportive and nice people. Have in mind that they also can help with rent a car booking or arranging a taxi shuttle to and from the airport. Fully recommended!

Perfect location. Very clean modern rooms. Very friendly hosts.

Excellent location, quite area, close to the harbor and also to the Cultural Center of Chania, in case you have a conference to attend. Very helpful host and studio is relatively big and very clean.

Spyros and his staff are very nice, helpfull and kind. They attended to every request very fast. Spyros arranged the taxi for us both ways.

Everything was good.

The room is very comfortable. We washed our clothing using the in room washing machine. It is close to the port

We would have liked to have paper towels and or napkins for cleaning the kitchen area

Great location. Move around on foot.

We booked the standard room which has plenty of space and a small balcony. Very Clean room, kitchen and washing machine available. Communication was great, Spyros and his colleague were extremely helpful. They also organized a PCR test for us in the apartment. Parking is widely available outside the apartment for free and restaurants and city center is at a 3-5 min walk.

The reason for the score not being higher is for 2 reasons: - the shower size is small although there is plenty of room in the bathroom for a bigger one - in order to get hot water you have to start the heating 20 min before and it doesn’t last long. We actually ran out of hot water once. This could be inconvenient if you want to have a quick shower before heading out. To be fair, we were informed about the hot water situation, but I guess we didn’t think it was a big deal until it was :)

Great place to stay! very clean and comfortable, close to everything and quiet. Spyros the host is super welcoming, friendly and sweet. he gave us a lot of really good and helpfull tips, took care of booking a covid test we had to do before leaving, and some requests with our car rental. we enjoyed the staff very much and felt very taken care of! If you rent a car, they will arrange a free parking right next to the front door! On saturday's there's a small little market that comes to the street and you can buy greek products. We had such a great time there. Very recommanded. Thank you guys :)

Location. Service. Clean and spacious

Great apartment with kids, very clean, great location, great staff and very nice and helpful.

Great location which is close to a lot of restaurants and only a couple of minutes from the best spot in the old town to watch those stunning Cretan sunsets. There's a corner store less than one minute away. Spyros was very helpful and gave us excellent recommendations for places to eat. I needed to work one day (just a 90 minute conference call with six people) and the WiFi was excellent. Very comfy beds, nice view from the balcony. Overall, my wife and I were extremely satisfied and would definitely stay here again.

Partial views of the sea from the balcony.

Really disappointed in this accommodation, especially for the cost. We stayed for 5 nights early September. On arrival, our bathroom had not been cleaned since the previous guests (trash in the waste bin, dirty sink, and dirty toilet rim). We went downstairs and notified the receptionist. The receptionist followed us back to the room, collected the waste basket trash, and prepared to leave. When we told her we were still uncomfortable with the cleanliness of the place, she promised to send cleaners the next day and proceeded to “clean” using the kitchen sink sponge and dish soap. Shortly after she left, the receptionist returned with an offer from the manager to have the room recleaned. All this to say, this should have been the first and most appropriate response from the receptionist when she found the room not properly cleaned. Our cleaning issue aside, the remainder of our stay was okay. Cleaners every other day (although reviews in June and July said every day). The interior of the superior studio was not as pictured on booking.com (mostly referring to the bathroom that looked dated, toilet seat that wasn’t sized appropriately for the toilet, and very bizarre shower head placement). Parking was an ongoing issue for us with the exception of arrival day (on a Saturday, following the farmer’s market when the street was empty), but this is not accommodation related. Parking in the city is tight. Water heater needs to be turned on 20 minutes prior to use. Our disappointment was so great that mid booking, I went back to booking.com to see where we had gone wrong. Once the remainder of our family arrived on the island, we moved two blocks to Polixeny’s Suites for four more nights. For the SAME price per night, we had the most amazing (literal night and day difference) experience at Polixeny’s Suites. Wouldn’t stay at Forum City Apartments again.