The 4 days stay was NOT a pleasant experience. We’ve booked dozens of accommodation with Booking.com and this one rates as the worst.

The location was noisy, near a busy intersection, above a restaurant and opposite a childrens playground. Impossible to open doors and windows for the noise. The apartment was advertised as having a lake view…..IT DOESNT ( false and misleading advertising) There was no tv remote so couldn’t watch television. No instructions how to operate aircon Bathroom vanity sink was blocked & therefore unhygenic Freezer unit in fridge was so packed with ice , one couldn’t open the drawers. The unit was spartan as to providing no facilities. The lounge was so uncomfortable , sitting on a brick wall would have been more comfortable. Overall the apartment rates as a 2 star stay…..and is grossly overpriced for what it provides My issues were reported by email to HAPPY RENTALS and a hand written note left at Lugano office ….no response.

Clean, good location

No duvets for 4 people. The locker used to store the keys does not work very well (dififficult to inform the password)

Three of us stayed here in Sept 2023. This was a really nice apartment near the centre of Lugano. The instructions for getting into the apartment were a bit unclear but in the end it was quite easy to access it. Unfortunately, the Wi-Fi was not working but this was resolved very promptly the next day by the local team. The apartment is very modern and clean and a short walk from the centre. We arrived by train on Sunday evening and took a short bus ride which stopped very near to the apartment which was very convenient. We also took the bus back again when we left. Unfortunately, the only shop that was open on Sunday evening was right next to the station, so I had to go all the way back there again to get some provisions. The on-site team in the office nearby were very helpful and allowed me to print out our train tickets before we left. I'd recommend this as a place to stay in Lugano. By the way, there is no lake view from this apartment- unless you have a telescope!

Clearer instructions about how to access the property. Working Wi-Fi.

Excellent help from the rental office. Apartment very clean and up to date. WiFi did not cost anything and worked well. Washing machine and dryer were greatly appreciated. Rental officer gave us laundry soap gratis. Thank you. Location in center of old town, close to the lake and the large city park.

Nothing. Everything was excellent and the few concerns we had were quickly rectified by the rental agency.

Great location. Nice, spacious apartment with good amenities. If you have meetings at the Congress Center, it is ideal. only 2 minutes to the lakeside and the park. We loved our breakfast, we prepared ourselves.

It is a bummer that they don't provide a second key. We are a couple, not Siamese twins.

location perfect clean apartment friendly staff

the sink in the bathroom was stuck

everything professionally and very charmingly managed

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The apartment location was excellent--near the park and the town center--and the unit was very clean with nice modern furnishings. The unit had elevator access which was great, especially with a stroller.

The check in and check out process could be improved. Getting the keys upon arrival to Lugano was not simple--having to walk from the Train Station with luggage and a stroller was challenging. Also, there was no flexibility on Check out time. 10am is quite early especially if we have to walk with all the luggage back to the office to return the key. Suggest a lockbox to access the key directly on site and allowing guests to leave the key in the Unit when leaving.