The staff were really nice

The food wasn't good at a lot of the restaurants and I kept finding bugs in my room and there could've been more activities on the resort

I liked that the grounds were always clean and well maintained by staff

Activities and facilities closed too early for an adults resort. Nothing to do after 10pm

Food variety and activities

Nightlife wasn't the best. Boring

The building in general is really nice; ambiance, aesthetics, room and layout. The stores and staff for the most part was helpful and accommodating. The bowling and especially the shows were really good. I can't recall seeing bowling at any other hotels we have been to. The Saturday night show was very good. Unfortunately we didn't get to thank the performers and we missed the Michael Jackson show on Sunday.

Entertainment could have been more, perhaps promoted more as well as the food options over the days. We only saw ackee 1 day of the entire stay . . . Haha.

Everyone was nice and friendly

Route 66 had you sitting for 30 to 45 because they don't have food ready

I enjoyed the pool and the lines at the bars were not very long. The staff was very kind, receptive, and quite knowledgeable. I found the staff service to be the best part of this resort and found myself tipping often. Easily the shining highlight of the resort.

-Beach - Extremely rocky and plants everywhere! Manmade, so taper expectations. -Food - The food left a lot to be desired. Food took an absurdly long time to get (both getting seated at restaurants AND once the food was ordered). Extremely limited actual Jamaican food....in Jamaica! My Jamaican-American wife disapproved. And oh my gosh, the fruit! It was mango season and we couldn't get one ripe piece of fruit ANYWHERE on the resort. I was appalled. My wife and I actually LOST weight from not eating much during our 5 days there. -Cleanliness - When we got to our room, our sheets (including pillow covers) were dirty with strange stains on them. It took them a few hours to change them. -Check-In & Check-Out - Our room wasn't ready for an hour after check-in meaning we waited a couple of hours with our luggage. The reception also ran out of welcome packets when we arrived so we didn't have a map or our reservation number to get on wifi for the first day. Check out process was smooth and we were able to grab Breakfast and Lunch while we waited for our driver.

The property was nice and clean. the staff was friendly. Travis at the front desk was amazing. He was a huge help to my fiancé in planning a surprise special dinner on the beach for my birthday. Thank you very much Travis. The host at dinner on the beach. I believe his name is Daniel. He did great and he sang for me it was beautiful Thank very much. Cassandra at the pool is a gem. She was very attentive and her energy was an awesome. Cassandra sweetie keep up what you are doing and do not let anyone change your personality, Thank you very much Cassandra. Tanika at the steakhouse and the gentleman she had sing to me was amazing as well. Thank you so much. Daniel the man with a million jobs. Oh my gosh. He was the pool entertainment. He hosted all of the shows. I saw him on a ladder fixing or doing whatever in the lobby and on the outside. He’s a huge asset to the hotel he clearly does it all. He’s also there all day until late. I hope he sleeps at the resort because that man works too hard to travel home late.

First I requested to have the door decorated and any extras that were available for celebrations. My fiancé and I were celebrating my 40th birthday AND our 6 year anniversary. We arrived at the hotel about 1030am. Our roomWas not ready until 230ish. I know check-in is at 3pm, however I been to plenty of hotels before check-in and a room was ready or shortly after arrival. Then when we finally were able to check in the front desk told us we would be receiving a double bed room. WHY WOULD MY FIANCÉ AND I WANT A DOUBLE BED ROOM ON OUR ANNIVERSARY? So I asked that the room be changed. They advised they were able to change it to a king bed. Ok great. Get to the room no decorations. Possibly because of the switch but whose stupid mistake was that!!!! The bathroom was a bit dated. There was hair all over the shower. Other than that the room was ok. The resort itself was much better than the room. The grounds were clean. The food was ok as well. I definitely was looking for a larger variety of Jamaican dishes but was disappointed. The few they did have did not have that real Jamaican flavor. It was clearly watered down for the guest. When the front desk staff called to asked was everything ok. On 2 different occasions we explained we were here to celebrate and there was no banner on the door or any extras for either occasion we were celebrating. The person that called said they would have someone do it the next day and still nothing both times. Also I thought there would have been more entertainment and more to do at night since it is an adult only all inclusive. I was looking for more going on late night other than the club and sports bar. Lastly I definitely want to complain bout the all inclusive alcohol. The hotel should specify what alcohols are included and should let guest know prior that top shelf bottles are not included. We purchased a bottle of Hennessy from the main lobby bar, finished the bottle and no one was drunk.

I am happy with the staff they were so pleasant and respectful so I will come back to visit with my family .

I just did not like the fact that my refrigerator did not stay stocked up we had only beer no liquor in the room and I paid for all inclusive.

Nothing some of the staff was rude!!

The food was mediocre

Ocean view, butler service, food, drinks and good customer service

I asked for my bathroom to be cleaned twice and never was done. I had to clean it on my own to make it comfortable. Also had on shower shoes to take shower

The site is beautiful. The rooms are amazing!!

Booking sold me a Ocean View room with King Bed. Oceans Eden does not recognize this room type. Beware, OEB will give you what they have. They blamed booking. I can not reach booking for assistance. There are not many rooms with an actual pool view. Hotel service is slow, especially room service..

The property is beautiful but needs a few updates.

The service wasn’t great. We had a flood in our room twice us clogged sinks. Once this was fixed the room smelled like mildew.

Staff was phenomenal. Restaurant options were plentiful.

Room was located on 1st floor with a view of the stairs.

Beach access

It was far from excursions and transportation costs were expensive.

The resort was beautiful the food was great an the staff was amazing...

I wish that they had excursions on site. If you want to do anything you gonna take just about 5 to 7 hours a day because everything is off site.

Beautiful resort, highly recommend to travelers. The resort offers a privilege's packages with premium drinks and private butler.

Everything was Beautiful, there was nothing that I didn't like.

From the moment I entered into the resort the kindness, excellent service, helpfulness, and the staff remembering my Birthday and truly treating me special my entire stay! And being able to do excursions on the resort on the spot was totally convenient and nice! I loved it all!!!

Nothing I didn’t like! Everything was amazing!

Property is beautiful. Not too far from the airport

Staff was often rude. Bars and restaurants were often not fully stocked

Loved how clean and relaxing it was!

Wish it had a little bit more adult entertainment.

Everything was great

Food

I like everything

it’s a very nice place to stay 

some of the staff was very rude 

The rooms were beautiful

The wait time for drink deliveries could be improved but overall pretty good