Very friendly host Indications very well explained Clean and safe Functional and comfy

Not all buses are working on the weekend so you need to take an Uber from king George to get back

Bad

Our experience at "Delux House" is the worst we have experienced in 30 years of traveling. I needed a one night stay in Surrey BC before taking an early ferry the next day to Victoria. It appeared on your web-site that this was a small hotel/motel; however when we arrived it was a private house with three rental units in basement. The small room assigned to us did not have a bathroom and we had to share a common bathroom with other units. However in spite of COVID there were no disinfectants available. Further, there were no towels or soap. This is unacceptable. In the room there was a page outlining their rules etc - it also gave prices for toilet paper, soap etc. The landlady said their web-site showed this page but I never saw it and not sure I was referred to their web-site. Their unusual and confusing rules (because the document was poorely written) should be made clear on the booking.com web-site. Finally they added a $49 cleaning fee when I booked the room; that is also unacceptible. I have told many friends/relatives in Canada not to use booking.com. I would appreciate a response from booking.com in the next week and can send you photos

very clean, Kind and welcoming host!

nothing made a mistake next time book a hotel.

they all over spiders in the room washroom not a clean peoples hair everywhere..

The property was clean.

We were in town for an event and wanted a home base to relax and have meals. However this home was set up as a boarding house. The room was clean, but didn't have any amenities. The kitchen/common area did not have a stove or even chairs at the table, so it seemed decorative, rather than intended for use. There weren't dishes to use, and cupboards were labeled private for boarders and not for guests. There was no TV. We weren't allowed to smoke on the property, and when we went to go out to the street we were told we had to stop going in and out because walking on the outdoor stairs was too loud (this was all before 11pm on a Saturday). We had to leave our shoes outside, and though I understand this was cultural, we were also not allowed to wear slippers inside. One of the beds was hard as a rock. We were supposed to have two parking spots and only had one. If you needed more toilet paper, water, laundry, etc.. there were extra fees. The biggest concern was there were no windows in our space, meaning no fire exit. This is not a place to stay if you want to relax and spend time with family and friends.

location was good . easy access to taxi service - uber

Cleaness

Everything is good but distance is very far from bus stops or taxi stopes.

great place to stay if your working in surrey and on a budget.

nothing

Another couple of weeks spent at this property whilst at school. A great property / location / and stay. thank you :)

My son is staying in Vancouver for schooling the next few weeks. This property is exactly what we needed for his safety, for him to study and attend college each day. The COVID protocol in place is reassuring and the owners, Danny & Anny have gone to much effort to ensure the safety of their guests. We shall be booking again!

Was told we were to have a luxury room, was met with a very bare room with with no windows a sofa a table and two random beds (with child's sheets) and nothing else. We were given a single large towel to share between us, no hand towels in bathroom or face towels. The bar of soap was obviously used by multiple people it had been worn down to about half the size. The only other thing in the bathroom was a bottle of body wash.... Which had been clearly filled with alot of water. There were signs saying we were to be charged for water bottles and toilet paper as well as other random rules. At 11 on the dot we were told we had to leave and were told at first another hour would be 15$ and then only half an hour would be 15$. Also had very random text messages from host. Definitely not worth the 200$ for the night.

Anny, the host, was lovely, she was very friendly and welcoming. Her guest room was simple and tidy and a welcome option on a very busy long weekend.

The owners of the B&B didn't provide ANY extra amenities (i.e. toilet paper, soap, shampoo, in the bathroom but could be purchased, guests had to empty their own garbage bins) that I feet should have automatically been included when paying $150+/night for accommodations. The towels were quite old and the accommodations was very basic. It was perfect for what I needed but for the asking price I expect a few more ameneties to be included.

Anny and her husband were exceptional! They were very friendly and helped out so much when there were no other accommodations available in the area on a very busy weekend! The property is very quiet and nicely maintained! It was perfect for myself and I would definitely come back!

Amenities like towels and extra toilet paper were not included and I hadn't realized this at the time of booking. The host was perfect and got me just what I needed.

Behaviou of house owner

Nothing

Welcoming, polite and very comfortable clean rooms.

I didnt like that I had booked for a short stay and would have liked to stayed longer.

Was very clean friendly staff quiet neighborhood would recommend it to anyone

It was a long walk public transit but I would stay again .