Super friendly staff and super service

Every thing was perfect

Every thing

Nothing

Havuz imkanları çok güzeldi büyük bir tesis olmasına rağmen pırıl pırıldı çocuklu aileler için kesinlikle tavsiye ederim. Oda temizliği ile ilgili sorumlu Ali bey ve İslam Bey çok teşekkür ediyorum çok saygılı ve güler yüzlüler. Guest relation Manager Violetta ilgi ve alakasından dolayı çok teşekkür ediyorum Türkçe bilmesi ve yardımlarından dolayı güzel bir zaman geçirdik. Mart Nisan ayları en güzel zamanlarmış uygun uçak bileti ile güzel bir tatil geçirilebilir. Yemekler konusunda da hiç bir problem yok 7 farklı restoran vardı

Beğenmedim bir şey olmadı

Everything is perfect starting from welcoming the hotel 😍😍 special Thanks to Mr.Ahmed Tohamy he is very helpful and upgraded our room 😍 Really everything was perfect , aqua park was amazing amazing amazing 😍 heated pools.. a lot of life guards ..

Nothing

The pools and slides

The food wasn't varied enough. Many restraunts but serving more or less the same food. The rooms were very dark. The internet connection was extremely poor.

This place is a real heaven for a family vacation (We went with our daughter 11 years old). We enjoyed everything there starting from the activities ( Parties, water slides, fun park, animations, bicycles,....etc.); the variety of restaurants, and snack bars; ( You can access both Jungle & the luxurious Alf Leila hotels facilities), and above all the nice & decent staff who is always willing to help. I hope I can mention all the names I have dealt with, but I can mention from the reception staff; Mr. Ahmed who handled our Check-in & fulfilled our requests, Mr. Ismael who used to check daily if we were OK & enjoying our stay, the decent Mr. Islam Ebied who handled our booking at Neverland show. At Le Marche restaurant Mr. Ibrahim was always attentive to our requests. Also, the elevator man at the Aqua Park (sorry for forgetting the name) suffered with us a lot :). Finally, this is my first time in a hotel to be busy all day long with fun. Thanks a lot, Pickalbatros from all of us.

Nothing.

Wonderful place

No I like it so much

The resort is focused on families with children and they delivered well on this. If you are a family with children or teenagers that like waterparks, this is the place. You will find things to do all day without leaving the resort. Children activities (midway rides, arts....) and pools were amazing. Also, very nice aquapark for grow-ups that you will like. Most of the stuff were amazing especially Mr. Emad & Mr. Ahmed at the reception. Food had lots of varieties and was tasty. People at the restaurants are very nice and professional. While you are there try to take some time to visit Hurghada attractions like the aquarium and other day activities like kite surfing Also, consider a day trip to Luxor.

Some of the animation team in the kids club were not nice and my child didn't want to go there again!! I think they need to have more professional people when it comes to daycare there. Also, for the size of the resort and children focus, they need more space and daycare activities with longer time windows so that parents can hove some free time during the day.

Our customer service agent ismael was so helpful.

Not all reception staff were friendly

Every thing

Nothing

les infrastructures et la propreté

le personnel pas très accueillant

Vi är supper supper nöjda med all service vi fick under vecka a resa . om ni bokar så fråga efter Eslam i reception så Han hjälper er med allt ni behöver. Personalen är mycket snälla och väldigt frendliga. Många resturang med olika menyer. För oss allt va toppen och inte har haft en enda klagomål. rekomendera detta hotel starkt.

We like the most the different style of the restaurant, the water park

Very clean and lovely location, rooms were spacious and fully equipped. Cleaned everyday and the cleaner Ahmed was amazing, friendly and very helpful. Emad at the reception extremely professional, helpful and accommodating for our needs. Highly recommend this resort.

I liked everything about it

Huge choice of pools and slides and restaurants and areas to hang out on.

Too far out from the main town.

De locatie heeft veel faciliteiten van een immens waterpark tot spa en sportfaciliteiten, kermis en winkels etc. Goede restaurants. Resort is mooi opgezet. Veel entertainment. Vriendelijk personeel. Aanrader voor gezinnen.

Weinig variatie in frisdrank geen ice tea of iets dergelijks.

L’Aqua Park L’accueil Les animations

La restauration trop répétitive

Het personeel is over het hele resort heen super vriendelijk, met name Ahmed Tohamy bij de receptie. We kregen een gratis upgrade van de kamer, waarvoor dank! Het resort is van alle gemakken voorzien en heel schoon. Het nieuwe aquapark is ontzettend leuk!!!

Het internet is niet altijd even goed. Het diner is niet gevarieerd, weinig keus.

All are perfect

Nothing Every service and staff are hreat

Le parc aquatique est fantastique

La nourriture est bonne mais très classique et occidentale

Clean Friendly Good facilities

Not much options when it came to snacks

جميع طاقم العمل إبتداءا من الريسيبشن أستاذ محمد مجدى (المبتسم والمتعاون دائما) وأستاذ سامح ( وأتصاله اليومى للأطمئنان علينا لو محتاجين أى حاجة) ..... أستف المطاعم ممتازين جدا ومبتسمين ..... نظافة الغرف ممتازة وأطلالتها على المسابح والأكوا ..... وسائل الترفيه المتنوعة والشيقة على مدار اليوم مش ملاحقين نعمل أيه ولا أيه ..... over all excellent

لا شئ

كل شيء

لايوجد

everything. Aqua park. food, beach, facilities , staff was very helpful

Air conditioner not convenient for the room with a partition. First part gets really cold and the other half is hot but not a big deal for me

Service was excellent

extremely supportive and friendly staff in all areas really amazing

nothing

The aquapark was very fun and staff are very friendly.

Everything

Lifts in the aqua park Mango station New aqua park extension was amazing Pools cleanliness Food quality

We had terrible smell in our room due to clog drainage and the bathroom was full of dirty water but they changed the room .. the other issue was that the AC wasnt working in the extension room we changed 3 rooms and we had the same issue .. yet the last room we had a ceiling fan so it was ok

Huge place full of swimming pools, aqua park games, resturantes and entertaining facilities. One of the most important items is the freindly staff with a special thanks to Mr Ahmed Tohamy the receiptionist, aqua team, entertaninment team and the bar staff.

The furniture of the rooms needs renovation The Wifi needs improvement.