amazing property and everything. steep price :))

Late check in

Inconsiderate front desk manager

Location and comfort

Breakfast

Location was amazing and view from our room was spectacular.

The shade was broken shut and the motor wouldn’t raise it. So we didn’t have a view at all. The air conditioning was sooooo loud it was hard to sleep.

All of the Newbury staff are extremely well trained. The service across the board from start to finish was excellent! Enrique, the waiter, in the Newbury Restaurant was absolutely fantastic!

The day I arrived at 3pm I didn’t get my rooms till 6pm

The cleaning The iron Tye people Safe place Strategic location

It’s very expensive

Perfectly located in Back Bay. The room had a fantastic view over the park with the city in the background, definitely worth picking a park view. The room was very spacious.

Nothing really. This is not the fault of the hotel: the (perfect) location of the hotel is in Back Bay, and Boston has heavy traffic in rush hour, so if you are traveling for business with most of your early meetings in the business district in South Boston / Waterfront, take this into account in your travel time.

Loved my stay there, I was always greeted by someone on the staff and they were very pleasant and not pushy or abrasive. I did stay during a weekend where there were street closures, I just wished someone would've mentioned it so I could plan transportation accordingly. Great job team!

Room phone not working Mistakes in breakfast deliveries 2 days in a row Unpleasant concierge service

The property is in an excellent location across from the park & walking distance of Charles River with friendly staff. It was very clean & comfortable. Lovely towels and great views on the 17th floor. Must try for breakfast.

I was very surprised with my check-in. I know it’s a busy place, but we were not offered even a cold glass of water. She did not tell us about amenities, such as the gym or the magnificent restaurant on the 17th floor, where they serve breakfast. They don’t offer water in the rooms, but you can get them downstairs. No attention to details for a 5-star hotel!

The garden view (of the public garden) was stunning. We hadn’t planned to have breakfast in the room but the view was so enjoyable we had breakfast in the room on two days!

There was nothing I didn’t love. I guess if I had to think of one thing, it would be nice to have a traditional welcome book or letter. everything being digital is sad.

Beautiful location alongside the Boston Public Garden and access to shopping precincts. Hotel staff were very helpful and knowledgable. My room was quiet and well appointed, with a great bathroom. The gym facilities were lovely too and the view from the top floor bar was amazing.

Water provided in the room would be good.

lovely spacious clean bright rooms street bar was great staff excellent in all of hotel

prices in street bar very high

location

mattress was a little hard

the location is exceptional. I love the size of the room and the decor.

the Lobby was small and there was an event so it was very crowded.

I enjoyed it. One or two healthy options.

I think it was all fine with me

Excellent location, Newbury Street and Boylston just around the corner, wonderful atmosphere, very helpful staff, especially the street bar with a wonderful crew (thanks to Tim and Tyler). A nice place to stay at in Boston if you want to feel home.

It is an old building, so some of the pipes need to be obviously redone/cleaned, we had some problems with a stinking bath room and could move to another room fortunately. In general choose a room without a fireplace in winter. The air seems to circulate more in those rooms and they are colder. The air condition is also pretty outdated and loud. The restaurant on top of the building called "Contessa" is a special place and doesn't really fit into the concept somehow. The view is nice, but the food is unfortunately disappointing.

Excellent location, nice room, helpful concierge & doormen.

Our key was blocked the last night of our stay. We came back late and tired; the hotel mistakenly thought we had checked out. It was fixed fairly quickly BUT annoying for such an upscale hotel.