It was a clean and a modern apartment. It contained a lot of comfortable amenities for hygiene for example and having our own laundry machine was also convenient and a nice touch. Kitchen was equipped with the most necessary tools to be able to cook sole delicious food on our own. Staff were exceptional as they showcased high quality service and care for us as guests.

would prefer the kitchen to have glassware, maybe it was just our kitchen missing it but it didn’t really bother us

Nice room with everything that we needed. Very nice shower, comfortable bed, and quiet area. The staff was very sweet and the area was very close to west lake. We would repeat our stay again!

The balcony is not very useful because is not a proper floor to stand on but we could hang our clothes to let them dry.

Spacious rooms, great TVs and staff are very friendly and helpful.

great customer service

nope

Rooms are clean and spacious. Staff is very friendly. Helped us is booking transport to Cao Bang and even assisted us after check-out to arrange the return journey.

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The staff are very helpful and friendly and really make the stay better. The property is excellent! Very clean, modern and great equipment. Huge comfortable bed, great A/C, kitchen equipment and washer dryer. Excellent WIFI! Our one bedroom had large smart TVs in each room and worked perfect for Netflix and YouTube. The balcony had a great view of the street below. We loved our stay here and would definitely stay again. Thank you to the lovely staff! 🙂🙂🙂

very clean and spacious. well priced with decent amenities

located a bit far from the action but not bad. about 15-20 minute walk to where most of the attractions are.

Huy at the front desk reception provided excellent services.

We had an amazing stay. Quiet and silent area, spacious room and helful/ friendly staff! It is very good for both short and long stays, as the rooms used to be service apartments.

location is not that convenient for many attractions (but is still a very good area, and is worth taking a few taxis to stay there)

Homestay, new and well maintained.

Close to water storage.

I love the cleanliness and the room itself. I was hoping I could book it again but they were full. It'll be my go to stay in Hanoi

staff are excellent, rooms are so clean and property has a small gym which is perfect, there are so many shops around the property if you want to get breakfast or go basic food shopping, we can even hire motorbikes and bikes in the property , it was awesome

really nothing

- everything you need for a short stay for 2 people - nice room design - good value for money - good location, 5 mins to the lake with lots of cafés, 5 mins to the supermarket. Grab is pretty cheap if you need to go to view the sightseeings (use bikes;))

- it was a bit loud in the night, I think it is due to the balconies location. we could hear how someone above watched the movie. nothing serious if you sleep well:)

I lived in this hotel for 52 days! Every day I felt the care and attention of the staff! Convenient gym! Special thanks for the gift from the Hotel on the day of departure!!! Guys, you are great!!!

location is good, staff and facilities are all fine

room without sunlight and normal windows

The staff is amazing there. We had great service. The room was clean and the photos match the reality. Nearby a lot of coffee shops and cafes. Good internet connection.

property location is wonderful. Clean and comfortable. staffs are very helpful and quick responds. view from room, big bed, all Kitchener available in apartment. overall satisfied.

Staff on reception was always helpful. The hotel is close to the center of the city and the room was really big. It was very convenient to have washer&dryer.