Very polite and helpful staff who was very welcoming the moment we entered the hotel. My and Huong were especially kind and helped us contact the local driver due to language barrier. Hotel rooms are clean with good heater, good water pressure and clean sheets. Very convenient location as well. Would definitely stay here again.

Warm greeting, staff all very attentive to our needs and extremely polite and courteous at all times. Hotel is presented beautifully.Views are fantastic, bathroom is divine, beds are comfortable. Overall we had a wonderful time at the Lheritage hotel and highly recommend it.

Great location. Rooms are clean. Breakfast is great and you can find something for vegetarians also. The staff is friendly and helpful too. All in all we had a pleasant experience.

The location is excellent, the beds are very comfy and the staff are even better. They are friendly and welcoming and if you need any help booking trips, finding the best spot for a coffee shop or anything else they are always on hand to help. We actually booked to stay here a second time when we returned back to Hanoi after being away in anther trip.

Very comfortable hotel in a great location with an absolutely lovely crew of people working there. We were in and out of Hanoi in Feb 2024 and spent a total of 4 nights at the Hanoi Lheritage , in 2 different rooms, all nice. Would definitely go back. Thanks and love to Ms. My and Jame..

We Stayed here in Feb 2024 for 4 nights. Once again this hotel did not disappoint. The staff are lovely Miss Hanh and Huong on reception do a great job in looking after you. All tours, transport etc can be done here nothing is too much trouble. Good breakfast choices using fresh ingredients. This is the hotel we always come back too when in Old Quarter.

Great location, great staff. Most friendly and helpful receptionist . Lovely and great first impression of hotel. Everything about the hotel was excellent. Food was good, as we are vegetarian. Great value for money hotel. Room was neet and clean, and comfortable. I was very pleased with my stay.

Posizione centrale nell'Old Town, facilmente raggiungibile a piedi. Letto molto comodo e colazione abbondante e molto varia. Eccezionale cordialità della manager che si prodiga per aiutare in ogni situazione.

Nessun problema

Very great and luxurious hotel. I stayed here for 2 days and the room was great and very clean. The room service was great. The breakfast buffet had really good food. I would recommend this hotel to friends and family.

We had a very enjoyable 2 nights stay in this very centrally located hotel. The staff were always very helpful, the bedrooms very comfortable and quiet, breakfast was very adequate. It was a great experience to be in Old Quarter Hanoi for the Lunar New Year celebrations .I would definitely recommend this hotel.

We stay at Hanoi Lheritage in Jan 2024. The rooms were lovely and the sky bar was a nice break from the streets and business. The breakfast was great quality. The staff was very helpful and professional, especially Martin. He went above expectations as arrived a day earlier than I was meant to and sorted me out. He also helped me with accessing information about stores and sending me addresses for the places I needed to buy appliances to send back home as well as the post offices available for shipping. Thank you for your hospitality and hiring of such great and helpful staff, a great user experience!!

An outstanding hotel located in the city centre of Hanoi, very close to night market. The rooms look tidy and the staff is very friendly and doing their best to make you feel home. We also arranged a tour (cruise stay) to Ha Long Bay via the Lheritage Hotel, which was well arranged and the guidance was excellent. The breakfast buffet has plenty of options ranging from pancakes, waffles, sushi, tiramisu, omelet, croissants to tropical fruit. The hotel management has helped us to have a late check-out and even surprised us with a gift before our departure, which was very kind of them. We can definitely recommend Hotel for a pleasant stay in busy Hanoi.

Beautiful staff, clean rooms and great service! The breakfast was amazing and all staff made sure that we were all happy and cared for. My dads birthday! They provided a beautiful cake and decorated the room for them! Very sweet!

Service of this hotel is really excellent, everything here is of high standards with reasonable price. I would also like to say thank you to the manager- Ms My and the pretty girl at the travel desk. You made our trip to Hanoi perfect and hope to see you next time.

This hotel feels like home. The staff were so accommodating and made us feel incredibly welcome. Our family of 5 spent 3 nights here. The rooms were superb and the effort the Lheritage team went to for my husband’s birthday on the day we arrived was so special. We would like to make a special mention to James,My,Huong... who all left a special impression on us. All the staff were so warm and friendly .We hope to come back and stay at this beautiful hotel again. Happy New Year to you all.

We had a lovely stay at this hotel and were greeted by friendly staff upon arrival. The room was spacious and clean. Ms My, the GM, She was very friendly. We would definitely stay here again and recommend this hotel to anyone visiting Hanoi.

Clean - welcoming - professional staff - easy walking in old town

The Breakfast buffet was amazing so much to choose from. Bed were very comfotable and the room had everythinmg we needed. Location was great for the markets and other attractions

nothing

Breakfast and staff was lovely. Lobby sweets were yum!

Nothing.

Attentive Service - welcoming lobby and reception - clean large well appointed rooms - comfortable beds/linen - hot water shower with good pressure - excellent breakfast buffet with hot entree options - made to order omelets - good coffee (and I’m a snob) - enjoyable massage in the Spa (really a snob). Ms. My (pronounced Me) - was our Concierge - and arranged airport transfers - Ha Long Bay, City Tour, Private Bat Trang Pottery tour - massage - restaurant recommendations. Every request fulfilled with a smile and constant communication. I’ve traveled the World and Ms. My was “spot on”…everything was on time and perfect.

Can’t name a thing.

My est exceptionnelle, toujours prêtes à vous aider. Le personnel est très pro actif et sympathiqe

Home away from home! My family stayed here for about a week and we do very well taken care that each time we went out and came back, we felt coming back to home. Ms. My and James was very helpful, knowledgeable. She organized our entire trip and guided our to every place in the city per our need. Happy to have chosen this place for stay!!

The hotel is at the center of Old Quarter , near market, restaurant , coffee shop , souvenir shop. Staffs are accommodating . Cleaning staff are honest . Rooms are clean. Rate is acceptable and not so expensive. I would recommend this hotel to my friends

We stayed at May flower Hotel… There hotel was good.. Satff was supportive Especially James who arranged our whole trip along with halong bay cruise. Thanks for the awesome trip.. Will definitely visit again Vietnam

We stayed in this nice little hotel for 4 days and it was a very pleasant experience. The staff were always courteous, helpful & very friendly- big thanks to all of them for making our stay memorable. The rooms were spacious enough, clean & comfortable. We also loved the colorful & vibrant neighborhood. The weekend night market was just 5 min. walk away & was a lovely place to visit

Das Frühstücksbuffet war reichhaltig und vielfältig. Zum Frühstücksraum war es allerdings ein kleiner morgendlicher "Spaziergang". Das Personal war freundlich.

Très bonne chambre, grand confort, bain spa bien agréable, super p'tit dej

L'hôtel avait par erreur annulé notre réservation pourtant bien confirmée sur booking (pas sur cette nuit mais sur l'autre résa car nous avons été 2 fois dans l'hôtel). Néanmoins ils ont pu nous mettre au même prix dans la même chambre donc ça s'est résolu assez vite !

Grand confort, chambre spacieuse, baignoire spa très agréable, petit déjeuner bon et avec du choix avec jolie vue

Un peu trop de vis à vis (il faut fermer toutes les rideaux de la salle de bain)

Nice staff, clean, spacious room

The gym was tiny and not in the best condition, anyways enough to workout at least a bit. Breakfast was a bit disappointing in my opinion, seen better places in the same category in Hanoi.

We initally booked for two nights but ended up staying for four. The location was perfect, with walking distance to all the sites in Hanoi. The breakfast was made up of good variety of western and local cuisene. The bedroom was spacious and clean, with an extra comfy bed. The hot shower was amazing. What impressed us the most was how amazing the staff were. They were friendly and very helpful when we had to unexpectadly change our travel plans and fly straight home. I can't thank the team enough for going and beyond for us. I would not hesistate to recommend L'Heritage Hotel Hanoi.