Very nice hotel in old town. The room was big and clean and smelled very nice. Beds were big and soft to our liking. We had a family suite with balcony, and could walk to every site in Ha Noi. The staff is extremely nice and helpful. They helped us book tour to Ha Long Bay and after that the bus round trip to Sapa. We are so pleased with everything, that we are staying an extra night when we are returning to Ha Noi for our flight to Da Nang.

The street is a bit busy, but that’s just Ha Noi.

Great location, lovely room (I booked a delux suite with balcony) really comfortable and nicely decorated

They said they had a problem with the water as we arrived at the airport and we had to stay elsewhere for 2 nights which was a disappointing start to our trip. Breakfast options were limited and average, I thing like the images on the website but I suspect this has changed since Covid.

The staffs Ms Mai and Ms Dinh promptly respond to every question. Ms Dinh who is on duty during our stay is helpful to provide any requested information. The family room is very big.

The bath tap is old and not smooth to control the desired water temperature. It's nice to put shower gel and shampoo in earthened jars, but it is not practical as the contents could be contaminated. As we do not fancy wearing recycled slippers and rather go bare feet, it will be great if the floor is mopped more thoroughly so that our feet will not be black.

Friendly and helpful staff Located in the old quarter

Room had no window

The service

Nothing

The staff is very good. Specially Receptionist girl is very good,

Location is fantastic. Needs brigther lightings.

location maintenance staff very hepful clean quiet room (7th floor)

mattress too soft moisture on ceiling room and bathroom evening lady staff not helpful

Very good hotel staff....behave very well ...help ...explain well...some speak English...they are all very kind i paid the stay cash at the hotel. Even i had booked for 7 days i left after 6 days without requesting me to pay the 7th. They are very kind. Location is in city center.

All is good

The staff is super friendly

The facilities a bit old.

Very helpfull stuff, quite good location, room has everything you need

not to mix launderies

One of the two air conditioner was not working. The second did not function well as the water was suddenly cut off, in two distinct moments . This happened without any explanation or announcement from the staff. In these occasions, the bathroom was completely useless. Luckily the second time we were checking out but considering the price we paid (26USD) and that we spent there less than 20 hours, not worth it.

They did not even try to make up for this inconvenience as we were checking out. Instead, I politely pointed out we took two extra bottles of water (1usd dollar each) from the room, and we were asked to pay them. Not a nice way of dealing with clients

Super well-located in the city center. Friendly and helpful staff!

good location to many places and it’s on a quiet street. rooms are spacious with balcony. the staff is very friendly and can speak good English.

The hotel is in great location in Old Town. The room was big and had a balcony. Super friendly staff.

Clean, neat property. we had a huge balcony. Amazing people.. super helpful staff and prompt. Specially Lee. He was super friendly and helped us a lot.

nothing

Service is ok

everything was perfect the hotel is very clean and rooms are spacious and comfortable !! you can visit the city by walking and go around the lake who is beautiful and really not far from the hotel it was a pleasure to talk with James, he organised perfectly everything for us i recommend this place and looking forward to be back next time thanks !

nothing

My room got upgraded when I come which is a bonus during covid times. Very big room with full appliances. Staffs are super friendly. One of the safest neighborhood in the center of Hanoi. Can't really complain much.

The room facilities need some upgrades as the fridge and cupboards are quite old.