Convenience to shopping and sights in the Old Quarter. Quick and easy spa bookings. Friendly and helpful staff. Variety of breakfast foods. Comfortable rooms. Reliable airport transportation even in the very early morning hours.

Gym was not what I expected.

Perfect position

Would have been nice if they had a pool

Proximity to restaurants, cafes, bars and shopping.

Great location. Very friendly and helpful staff. Room was a very good size. Good selection at breakfast.

Nothing really

comfortable and clean

Nope

Great location in Old town Hanoi, close to a lot of restaurants and shops. Because of that also busy surrounding. The room was nice and pretty quiet given the location. Breakfast was ok.

The support for trip arrangements during the stay could be improved. Also room service is only ok because soap etc wasn’t refilled. No desinfection wipes in the gym.

The property is very well located in the center of the OQ. The staff is super-friendly. We had a great stay and liked the room and breakfast.

Added 3% increase on price because of payment by credit card. The reservation on booking was made by credit card, so this should already be included in the price. Adding, even if it’s only 3%, with a calculator afterwards feels a bit like a scam.

The staff was very friendly, and helped us with whatever questions we had. They also helped us arrange transportation to the airport on Tết, which would have been a lot more challenging to do on our own with Uber. The location was also great - right in the middle of The Old Quarter, and super easy to walk around and find whatever you need.

We spent a little more on the room for the balcony, but they view wasn't really worth it. Wouldn't suggest it. The rooms were also quite small.

Great location, friendly staff, pretty good breakfast buffet & a clean affordable room!

Massage rooms could be nicer

Location Friendly staff Quet room

Honestly this hotel is wonderful! It's very clean, the rooms are large, the hotel is quiet, the staff are very friendly and approachable, the location is fantastic. We have nothing but good things to say. Highly recommend.

The staff were unbelievably helpful and made our stay enjoyable. They helped us order food in (translated), they recommended all the must-try dishes, checked up on us frequently knowing we couldn't move around, and basically catered to all of our needs as we didn't have someone helping us around. One staff member even paid for our food while we had to hobble up to our room for cash. 10/10 on service! The room was very clean and modern, and had a hair dryer in the room as well as a/c. The hotel has a lift. Breakfast was awesome and had a variety of western and Vietnamese breakfast options The hotel is in the old quarter and therefore close to ALL attractions you're most likely wanting to see in Hanoi, and there are a million food and coffee options on the same street. We loved staying here, and surely you will too :)

best location and service

some rooms by street can be noisy

The staff was kind and caring

The room very small. I moved hotels to a cheaper one in a more Ok convenient location, bigger and less noisy. I stayed just one night and there was construction workers in the building just at the front of the hotel doing noises until midnight. Additionally, the guests that were in the balcony just below my room were smoking and the smell just were in my room all night long. I could not wait to wake up to relocate myself in another place.

Location, modern and recently renovated

Layout of double bedroom room 404 where 1 side of bed was against the toilet frosted door. No luggage rack. Room 701 could not adjust shower temperature. Small breakfast area, staff did not enquire if we wanted eggs till midway through breakfast.

Staff, location and room. Room was clean and provided with all essentials.

Overall hotel facilities. City view rooms are extremely noisy, breakfast option is limited. No options for vegetarians.

Great location in Old Quarter. Short walk to lots of great food and amenities. Property was very clean and the staff were very helpful.

Nothing.

good location very accessible with old quarter

rooms can be bigger

Loved this hotel. Have stayed in Hanoi many times. This is one of the best. Good sized room, comfortable beds, nice linen' good bathroom. Great breakfast selection. 3 min walk to Dong Xuan market. Would stay here again. May De Ville Legend was very elegant.