I don’t usually take the time to leave a review, but this was such a disappointment that I felt it should share. Good: the lobby and the front desk staff were great. The food in the lobby cafe was great. Such a great area. Bad: we booked a two king bed and lugged all our stuff up a tiny elevator that we had to wait for ten minutes and then traverse through half the hotel hallways to take another elevator, to open the room to one king bed and a couch. I had to wait for the elevators again to get back down and all they were able to provide was that room or a room with two queen beds. There is no way those beds were queen size. I will never use hotels.com again.

Old, worn-down Hotel. Terrible layout; had to change elevators mid-way to get to my room. Only one elevator per section, which was also occupied by staff (maintenance and house keeping). I had to change rooms after the first night, due to maintenance issues. Waited for hours before my room was ready after arrival, despite checking in the day before. Room ready at 19:00 local. Good location, convenient, and friendly staff. Hotel Lobby has been refurbished, which was nice. Parking garage was very cramped, and limited. Also overpriced at $45 per night. Generally very overpriced hotel, for its age, features, and layout.

The hotel is under renovation, and there are just 2 elevators from the main floor, on complete opposite ends, that are a bit small and slow. 2 people in our group had to take one elevator as far as it would go, then walk our and find another elevator to get to their floor. We were all spread out across the hotel despite having our rooms under one reservation. Upon check in, 2 people in our group were given room keys for rooms that already had people staying in there. Super awkward to open the door to another couple lying in bed!! Another room in our group made the trek with her 2 kids up to the room to find her key didnt work and had to haul her 2 kids and their luggage back down to get a new key. Parking is EXTREMELY CHALLENGING! We had large SUVs for our group and the parking garage had construction materials all over the place, the spots were pretty tight , had to do a 20 pt turn to get the vehicle into a spot. Once we finally got into our rooms, we were very pleased with how large the rooms were. We all had reserved 2 king bed rooms and there was more than enough space in there. The bathrooms were TINY! Couldn’t even open the door all the way before it hit the bathtub, hoping that is a part of construction, expanding the bathrooms. We ate at the restaurant downstairs and it was very good, however one of our kids meals did not come out until everyone had finished eating. The remodel looks like it is going to be very nice.

The staff at valet and check in were very friendly and helpful. We enjoyed the cookies at check in and the doggy treat bag. It felt like a 5 star experience all through the stay with text's to check in on us and to make sure we had everything we needed.

If I could give zero’s, I would. You would walk by a hand full of employees and not 1 word would be spoken. More concerned with laughing and goofing around. Had to take a magical journey to another dimension of hotel life to get to my room. 2 hotel elevator and 10 minutes of walking? I felt like I was in a slum. It smelled like febreeze covering up mold. Someone left a used tag in a chair in our room. The carpet was sticky. The bed was very well made. The concrete pad you called a mattress was a wonderful experience trying to sit up this morning. I will never return to that “resort” again. Hiltonhotels should fire every one of you except the 50ish year old black man. He worked every second he was at work. He never stopped. Give that man a raise.

Entry is at one end of hotel, but only elevator is clear at far end of hotel and is small and slow. Depending on room location you will need to trudge a couple hundred yards to elevator, wait a while then walk all the way back to room on you floor. No skis of boots allowed in hotel, concierge service available. Very nice entryway, but halls under construction, old, no ceiling, just wires and pipes. Have to walk through construction area to get to only elevator.

Parking was awful. Place might be ok but not until the construction is over

This is my fourth year staying here, and I have to admit that I was disappointed. The hotels location, being close to town and a few steps from the slopes are awesome. However, the hotel is being renovated, and I’m sure that when it’s complete it will be outstanding, but as it is the rate they are charging is waaay over priced. The lobby is beautiful, but the rest of the building has a long way to go. We stayed on the 8th floor and the elevator broke down several times. We had to request things like towels and toilet paper several times, because maid service didn’t replace those items when they made up the room every morning. Then it took hours to get those things after making the request. The water pressure in the shower was really low, especially the hot water. The hot tubs are not available because that area is being remodeled, which I understand. But they should mention that when booking. The lack of a hotel shuttle is really unacceptable of a hotel in this price range. The walk into town isn’t bad, but the uphill walk coming back sucks! The “ski concierge was new this year and worked very well. It was great not having to lug my skis to my room every evening. I am planning on going back to Breckenridge again in about a month, but I will definitely look into staying somewhere else…at least until the renovations are complete.