Room and check was great only down fall is it's close to expressway so you hear most of the traffic

This stay isn't the first time that family members have stayed at this Best Western Hotel. It was pleasant. This time it was different. The Hotel for some reason could never find my reservation on their end. Expedia had it on their end. Problem was finally resolved. The room was great except for the sink and bathtub drains. The water would not drain unless we held the stopper up manually. The breakfast was good if you get there before nine. They had no milk for the cereal or cream for the coffee. Only flavored cream. I was just told there wasn't any, what was there was all they had. I am aware that things happen that is beyond the person behind the counter's control. But being a weekend you want to make sure that you plan ahead with supplies. We've stayed there before and it was great. Area felt quite and safe. We got a good night's rest. The beds and pillows were very comfortable. It is our go to Hotel when we need one. I don't want to go to Motel 6.

Desk clerk was very friendly. Room was very clean and nice. Breakfast was excellent considering normal variety. Still Very clean and pleasing area

The hotel does not allow an early check in even if the have available rooms. They want to charge $50 usd for early check in! The room has log of space but smells dirty. The lights in the room are cold white and are only two of them so the ambiance is cold and dark. The sheets in the bed seemed clean.

Excellent location

Good place to stay and safe but needs to be cleaned, started seeing cockroaches. Needs pest control

Check in went smooth, the hotel was clean and quiet. We've stayed here before and had rude receptionist in the past, but Lexi really went above and beyond to make sure everything went well for us, I really think the other receptionists should learn a thing or 2 about her and how to treat customers. I have nothing bad to say about our stay , everything went well.

the rooms were very clean but they needed to make them smell better.

Friendly staff.well lighted at night.good swimming pool.thnx

Excellent price, hot breakfast, clean bathroom Room carpet and chairs need attention (cleaning).

The staff was very friendly and helpful, the room was very clean, breakfast was good. The location was ideal for the purpose of my stay.

I am very pleased with my stay. I would highly recommend this hotel to others!

The reservation system was odd (could only reserve a non-refundable room, no way to reserve a refundable room).

All good

Very noisy air conditioner. Very thin comforter and not very warm. Sheets yellow. Nice jacuzzi. Carpets old. A lot of creaky noises at night.

The lady that greeted us was very friendly and helpful. I enjoyed our stay. The bed was comfortable had 4 fluffy pillows. Everything was clean. Hair dryer worked! Breakfast was more than what we expected. Fruit cereal waffles and egg. The only thing we did not like was it had carpet flooring in our room, The carpet felt dingy and dirty Which we find unsanitary. Reason for 4 stars. But other than that wevwill definitely stay here again if needed.

Exceptional staff at desk. Karen was more than helpful.

Good location.

Rented a jetted tub room and was not working.

Staff was very nice!!

Ali at the front desk was really nice.

They didn’t want to refund my money even though I didn’t use their room because I didn’t like the hotel and location. I paid for something that I didn’t used. Fraud

Everything was fine no problems i liked that there was things very close by

No problems

The front desk “manager” Karen was just a terrible person to deal with. Not welcoming or helpful. Got cussed at by her, yelled at multiple times, and then she slammed my credit card on the counter and told that I didn’t have to stay there. Not sure how this person is employed for customer service/front desk manager for a hotel. Do not recommend giving this establishment any business. Something super shady is going on there.

I have stayed at this hotel on numerous occasions and have never had ANY complaints. After my last stay, however, I will NEVER stay at this location again! My check in was the most bizarre and offensive experience I have ever had at any hotel, ever! The attendant acted as if i was an irresponsible teenager having a kegger in my room with no adult supervision! I am a 45 year old grown adult who did NOT appreciate being talked down to and questioned by some young employee. I comprehend the English language very well and dont need to be told what is expected of me as a guest 4 different times during check in. I was staying in the room ALONE yet the attendant DEMANDED my visitor (who stayed a whole 10 minutes) show ID and was very rude when i questioned why this was needed because i did not want any guests to be able to obtain a key to my room. It was absolutely ridiculous!! I was reserved to stay for 2 nights but only stayed one night due to my experience. Someone needs to train that employee on customer service and if she still treats customers the way she did me, she should be fired!!!

I hadto put a complaint on the property manager through corporate. The manager caron or maria was rude to my mother and child. Snatching food out their hand

ther was bed bugs in my first room woke up all bitten people wer rude when i tried to report it and checking in

There was hair on the floor and bed

Room was VERY clean.

Nice

Rude lady at front desk reminded me of a Karen .