Room was nice and staff was extremely friendly. Pillows could be better.

Looks good

Fantastic staff, clean well appointed rooms. Easy, safe parking. Plenty of luggage trolleys. Sheets and towels were soft. We have decided this will be where we stay regularly when we visit this area due to cleanliness, safety, and great staff.

The property is ok, but the bathrooms have not been updated

Loved the downstairs bar area. Rooms were clean and comfy. Super convenient laundry room.

Hotel was over booked and we were placed on the back of the 1st floor near engineering and housekeeping. This is also the "pet friendly" area. As someone who suffers from asthma i prefer not to stay in pet friendly rooms. Additionally, i think that the if a hotel is foing to put people in pet friendly rooms due to iver booking the onus should be on the hotel, and in rhese cases hepa filters can help to mitigate.

Check in was rude .. did not get the room that I reserved Felt over charged for everything.. food , drinks , parking No maid service until we asked , then they didn’t even make the beds Would not stay there again

Loved the location and parking availability. Room was spacious and neat. The only issue I had was with breakfast option. Breakfast selection was very minimal, expensive and service was damn slow. Otherwise it was a pleasant stay and the staff was very polite and welcoming.

Quick and easy!

Nice, clean place. People are friendly

Very convenient

Check in was horrible. The guy at the front desk seemed to be totally not interested in his job lol. He avoided even looking at us while talking... Constantly staring at the TV behind the bar. I didn't think too much of it but then when his answers were rude and just not helpful.. it sort of ruined our check in experience. The bistro downstairs is overpriced and extremely busy. No room service not even able to order over phone for pick up. One of the elevators was broken Toilet was clearly not cleaned before our arrival. I would rather not get into the details The only plus was that the room was very spacious and hotel conveniently located near shopping hub and exit

Everything was fine. Beds very comfortable

Staff was extremely helpful and kind. Felt like home in Texas. Thank you for help make my girlfriend and my trip even better!

It’s a nice property well Maintain and service

Everything was overpriced and cost extra. The interior was broken down. Every service request was politely declined. Hard to find any positive qualities.

Hotel was very clean and staff was very friendly. Area surrounding was also nice.

Reasonable price. Close to the Universal Studios.

This hotel was acceptable. It was clean and the workers were very kind and friendly. I was disappointed that the parking fee was $4 more than what was posted on Expedia. It adds up when you have multiple cars and days. The windows don’t insulate the sound very well and since we were by a busy street there was a lot of traffic noise. The beds were not comfortable for me, they were too firm, but my husband liked them. The elevator was small and slow, and they only had 2, which caused us to wait a little longer than expected a few times. There is plenty of places to eat and shop around the hotel. Its location is good, factoring in Cali traffic it was about a 20-30 minute drive to Universal Studios (about 15 minutes with no traffic), which was the purpose of our visit. My rooms had an overwhelming perfume smell, I’m not sure if that’s a spray they use or if someone who stayed before loved perfume, but it was strong. And, even though it’s a nonsmoking hotel, when we first arrived it smelled to me as though people had smoked in it previously…perhaps that’s why there was a perfume smell to mask the scent of cigarette smoke. I honestly don’t know. My 2nd room did not have the cigarette smell, but did have a perfume-like smell.

Loved that we were able to walk to so many restaurants.

Good place to stay near airport.

Wonderful location.

loved the area nothing bad to say will stay there again.... pricey but worth it

All employees very polite

Convenient location near Burbank airport and near many dining and shopping options. Did not know they do not do daily room service. knocked one star for that.

Great place to stay. Easy access to shops and many restaurants. Awesome, helpful staff 👍

Close to shopping and restaurants. Lots of parking.

Warm greeting and clean and modern room

The front desk staff were not helpful with check-in and tended to ignore the numerous people waiting hours in the lobby for room check in.

The property amenities Don't like rug in rooms

A little stinky, like the room was a smoking room in the past, and the smell is embedded in the walls.

The property has clearly undergone a remodel with the focus on creating a great experience and environment. This is reflected in how the staff show up. The gal that checked me in was the BEST, and set the tone for the whole stay.