Love that it was very pet friendly though it is with a non refundable deposit, it’s worth it the area is clean and the space is nice.

Hot tub not working. Bed number setting not working. Everything else was good.

The front desk staff was very kind. Really liked that there was a restaurant and bar and it was nice and affordable

Nice, comfortable hotel.

Staff was unwilling to discuss the issues of my being harmed twice

I booked a king room. After booking I called the hotel because I need to be on the first floor due to a disability. When I spoke to the hotel they said they had one last room on the first floor and they would reserve it for us. I arrived at the hotel and was told (1) there were zero king rooms available and (2) the open double queens were on the 2nd and 3rd floors. WHAT?! It was almost midnight, we were exhausted from a long drive and needed rest. We eventually came to an agreement to stay in the double Queen accessible room on the first floor. The room was…fine. Until the air conditioner kicked on at 1am. It filled the entire room with a musty body odor smell. It was awful. We were exhausted and already in bed and knew there were no other rooms that could accommodate us. We stayed. In the morning we spoke to a manager, Kylie, who apologized for the inconvenience but said since we booked through Expedia there was nothing she could do about it and recommended we contact Expedia. Called Expedia who said they had to call the hotel. They offered 20% off. Over $200 for one night stay in a smelly, dank room and they offer 20%? No satisfaction guarantee? We are on the road and would’ve appreciated a complimentary night to make up or a refund or anything more than that. Nope. Even had Kylie call the general manager. 20% is all they would do and Expedia said they could do nothing else. I could’ve stayed in a musty king bed in another hotel for half the price.

Rooms need to be updated

Refrigerator didn’t work. Fan in bathroom didn’t work, mildew in bathroom.

Staff were kind, helpful; food was delicious.

Much better than anticipated dinner in the small restaurant in the hotel lobby. Just had simple salads, but they were clearly prepared with a lot of care, with fresh ingredients. Nice, attentive service.

Pleasant staff.

Have no idea about this hotel. Booked it weeks in advance and prepaid for the room. Showed up to find out no room but they would refund my money and pay for me to stay somewhere else. Other hotel was very unappealing and less than $100/night. And curious why they had this form letter for this other hotel which said they’d cover the room. There was a blank to insert my name on the form letter. How many other times have they done this. My new job makes regular trips to Kennewick but not staying here.

Location was good for shopping and/or restaurants.

The first room we were put in had a foul odor. However, they put us in another room, and everything was fine.

Horrible stay. I stayed for a quiet night away and was put in a room for the hearing impaired, they failed to tell me that it’s also the loudest room in the hotel and that’s why it’s for the hearing impaired. Very very disappointed.

They didn't explain, the breakfast was not included,until you serve they gave you the account, they should be clear and explained that.

Excellent staff, cleanliness…warm pool and hot tub on site, along with gym. Excellent breakfast and dining with a little bar on site. When our tv remote didn’t work in our room and was broken, they went above and beyond and exchanged the tv and remote in our room, right away with another tv. We brought our dog and they were dog friendly

Very confortable !

The pool was actually warm! Abundance of nice fluffy towels!

I liked that it was clean and staff were friendly. I didn't like that they offer no free breakfast which is advertised. I'm more upset with Expedia for booking a room with amenities the hotel doesn't offer. It was supposed to have sleeping space for 6, a kitchenette and breakfast and we got none of it. So grand kids had to sleep on the floor. Till away needs are not allowed.

Property was fine. Problem was car rental. It was arranged with Expedia to go through Dollar(Hertz). However when I got to the counter they informed me they could not rent because of an unpaid toll. Just called and determined this was old, mailed to wrong address and put me in what could have been a bind.

Newly remodeled, looks nice, but the mattresses are too hard.

My husband was having eye surgery and I called to see if we could check in early so I could just take him up to room after procedure. They let us check in when we arrived and we’re very accommodating and to my surprise no additional fee was charged. We checked in at 11:30am! Great job Hilton Gardens

N/A

Clean, nice hotel. Quiet. Easy location to work from.

The mattress was lop sided. We had to sleep at the end to get any rest and my husband had to sleep on the couch. The head of the bed was low into the headboard

Clean hotel, close to the convention center and the arrna,

The only part of the hotel that was disappointing was the mattress was extremely hard and uncomfortable. Everything else was great.

Their customer service is great!!

Plenty of room to park in the lot with a big trailer and lots nearby as well if it were full. Was a lot of people but still had room. Place was clean and small pool area was nice. Made a quick stop so didn't explore much around but close to shopping and highways.

LIkes: Free breakfast and staff were exceptional and very kind and helpful. They need to be recognized. Dislikes: 1. Check-In attendant needs personality-not friendly 2. Pet fee was very excessive as compared to most hotels. #10 dog. Room rate $130 per night Pet fee: $75 crazy

Well one thing, no RECYCLE bins anywhere. Perhaps that's a failure by the city of Kennewick to offer recycling. If so, Hilton has the power to recycle anything in their hotel. This is a typical American failure of waste that can be recycled. You go to Europe or even Canada their rooms have recycle bins. Being in the United States that is a shame that we don't met most hotels don't offer it. And for that I can't give Hilton suites a five-star review. Also they don't have any water drinking water to offer except that breakfast time. You have to buy the water when you get a room you get two free bottles of water What if you're there for 5 days? None of the room attendants offered any