Only complaint is HVAC didnt unit in room didnt work. Room climate was still in the range of acceptable though, so not a big deal in this instance.

Very clean, very nice,very easy to park.

The light upon entering the room was out. Hot water in bath sink was barely Lukewarm.

Property looks nice and staff was always friendly. I do have a complaint, we had a 3 night stay and we did not have our room cleaned, no beds were done, no fresh towels, just one day they took out our trash, one day! We asked for additional pillows and they have none available. We had to come to the front desk for fresh towels, no nice. Breakfast was ok, same all days we were there.

The nicotine smell was all over the place. Even on the pillows. The carpet dirty. Not a good experience.

The breakfast was not put out no gravy no hot water to make oatmeal,would nt recommend it

Hotel was nice... Beds were super soft and slept wonderfully... Checked in online... The receptionist didn't know how to check me in and wanted to check in other people behind me cause she didn't know how to do mine... Very unhappy with that

near highway

Nice hotel. Excellent service!

Very professional and nice front desk person check us in and made a good first impression

Wonderful breakfast, housekeeping staff were excellent, location close to shopping and restaurants. Pool and hot tub were warm. Hot tub timer not working properly, lasting 2 minutes at the most.

Stay was great and staff was exceptional. Trucks on interstate we’re loud but not a big deal.

The location was perfect for some business I had to do in the area. And, the Staff Hospitality was top notch. The maintenance in my room was a bit lacking, not terrible though. Just some mildew in the caulking around the shower/tub and some previous water problems with the ceiling in the bathroom as well.

The check-in clerk was customer-service friendly and provided answers to questions professionally. One of the best hotel reps that have serviced me. Check out service was also outstanding. Her customer service is what made our stay a great stay.

Just stayed the night on the way to Chattanooga. Clean and breakfast was better than most. Cinnamon rolls were especially great! The hotel must've been overbooked because they called asking about our arrival time. (Which was around 11pm). We appreciated this rather than giving our room away. (Parking lot was FULL when we arrived.) My only complaint was the morning check out employee was rude when I asked for a receipt and she wouldn't give me one since I had booked through hotels.com. Night employees were very pleasant at check in.

View from outside was great. People inside were great. Breakfast options were incredible and very good. I didn't use the indoor pool or exercise room but from a quick walk by each was very impressed. Just a little disappointed with the maintenance part. First noticed when I went to open the door to room. Literally had to give it a little shoulder to open and was very tight. I guess door was not set right or previously damaged a little. But was surprised when door did not easily open or close. Why does a door not easily open or close? The room is being cleaned daily, why didn't any of the cleaning staff notice or mention to maintenance to fix? Then went in to turn on lights. About 25% of the lights in the room didn't work. One of the lights next to the bed didn't even have a bulb. Then when I went to take a shower the drain was broken and just laying in the tub. Soap dispenser by the bathroom sink was broken so had to go to the shower soap dispenser to get soap whenever washing hands. Overall not bad and my concerns were minor but sometimes these minor (and easily fixable) issues become what is most remembered. If you just need a bed for the night is fine and accomplished my goal of having a clean room and bed for the night but these little minor issues really bug me because they all could likely be fixed in 15 or 20 minutes if anybody really cared to do so.

Went for medical reasons...Staff was amazing. Room was wheelchair accessible. Great experience. Will go again.

Good location

Lots of things not working : pool, warm water in sink, etc. Very shabby breakfast, had to nag front desk for a receipt

The location was nice, the hotel was clean but the staff are interesting. I called due to having a late arrival and they stated they would make note. But, I got a call later due to me having not yet areivong. Then, the breakfast is supposed to go till 9 a.m. yet the person working it shut down the pancake maker down 10 min before and closed the doors to the area 2 min till 9 a.m.

A

Our stay was very disappointing the blind in our room would not go up the young lady at the front desk did some minor adjustments to raise it but later that night when we returned to our room the blind would not come down so we spent the entire stay with the blind up and no privacy during the day or at night the shower curtains were torn off the grommets the toilet continually ran you had to Jiggle It for it to stop throughout the night and to top it all off my husband killed a roach in the bathroom while taking a shower all of this was related to the front desk but no one addressed the issues so needless to say we would not stay here again nor would we recommend to anyone else and we have still not yet received a phone call to date about these issues not so much as even moving our room totally disappointed would not return and I will upload pictures as well and I will try to upload the picture of the roach that my husband killed from his phone please take note that this hotel does not offer walk-in showers only a tub with a shower another disappointment we were told that they only have one unit which is handicap with a walk-in shower again very disappointing I felt like we were in the Stone Age no walking shower again would not return The only positive thing about this stay was one young lady that checked us in at the front desk upon arrival she was very pleasant and welcoming and very polite

Very comfortable and service was wonderful

Check in was quick, very nice lady at front desk. Staff was friendly with a smile. Room was clean.

Staff was great, everyone was nice and accommodating. Room was nice and clean. Only thing the towel

Hotel was clean and quiet Only one working elevator. Only cable, and the guide didn’t work. No on-demand or streaming options even though the room had a smart tv (it’s 2023 for crying out loud). Only one trash can in the room, and it was the tiny one in the bathroom.

Hotel was very clean. Beds were comfortable. Our room was right by a very busy and noisy interstate. At one point I thought my husband was watching NASCAR in TV Lol My only complaint is with the check in. We arrived a few minutes before 3:00 and were told that check in us 3:00 and our room isn’t ready. The clerk said the same thing to a woman with a toddler that entered a few minutes before 3:00. She didn’t ask our names or even check if our rooms were ready. I understand they have a check in time, but have stayed at many hotels before and have been allowed to check in a few minutes early. We went and sat on the couch to wait and then the clerk asked my name and checked us in a few minutes early after all.

Bathroom tub worn, cracked caulking around tub & floor. Smelled dirty. Broken stopper. Rust etc. No body lotion, empty. Room was acceptable. Definitely not worth $180/night. Disappointed. Usually our go to HOLIDAY INN EXPRESS.

This Holiday Inn in Smyrna, TN is a wonderful place to stay. The staff and the morning breakfast/cinnamon rolls were amazing!! The beds, the couch, and the pillows are all so comfortable. Get ready for a great night sleep :)

Location was excellent. Free breakfast was good. Made use of the pool and exercise room. Staff was very friendly also

Disappointed that the hot tub was not working and breakfast ends too early, but otherwise nice and clean.

Everything at the hotel was great. the staff was great. Breakfast was good. the Room was Very Clean And ready when I Arrived